Hotel Pasig dengan Kolam Renang

I thoroughly enjoyed my new year's eve stay at ace hotel and suites. Big thanks to the hotel manager for accomodating my requests. Exemplary customer service. The buffet meals were incredibly delicious as well. Thank you so much!

Astoria always welcomes us with cleanliness and relaxing room. All the ammenities are excellent and how they served us. Woll always choose this hotel in Manila whenever we want to unwind. 🫶🏻

Front Desk, restaurant, room service staff are all smiling and polite. I would see some staff from Housekeeping and Engineering as well who would greet you when they see you. People indeed are the gem of the hotel. Only thing that bothered me is that no one serviced our room. I am unsure why, although it’s a back-to-back stay but nobody went in or knocked to check if we need make-up room service, or at least to throw the rubbish. Generally it was still a great stay and I would definitely return.

Although we had a little bit of issue with the check-in process (1. the admin couldn’t initially find our reservation; 2. we were told to present vaccination IDs though it wasn’t stated on the booking info that it’s a requirement. I had mine but my partner didn’t have hers.), Sir Kevin (host) was kind enough to thoroughly assist us throughout our stay. The unit had decent kitchenware which we used since we stayed for 2 nights. It just seemed that the place wasn’t completely cleaned before our stay as there were still some uncollected trash inside the bin, leftover butter in the fridge (probably from the previous guest). We also noticed that the linen and duvet had some stains. I just hope those were old stains and not from the previous guest because that would be really off. Other than that, the location was spot on. For the price we paid, it was totally a steal. I just hope the overall cleanliness of the unit would be improved.