Hotel Ibis di Sydney

OK, so this review is through the lens of a Diamond Accor member. This means that, yes, I have stayed at Accor hotels a lot and so have become used to certain things as being standard across the network. But going to this ibis, and it's like it almost doesn't belong in the network. Starting with the good - the location. Easily walkable from Museum station if coming straight from airport, and not far at all to buses, light rail etc. Shopping options are good for essentials (over the road in World Square mall, downstairs is a Coles) and plenty of places to eat out (Chinatown). I probably should have sussed something might be wrong at check-in. One person serving one other guest. Three others in the back room just talking. After a couple of minutes, one comes out to serve. Must have had her attention for about 30 seconds before she walks away, and someone else comes out. It didn't end there. Three people to check us in. No acknowledgment of Diamond status. No mention of the promised room upgrade as a member benefit (I know they can't guarantee it, but customer service would dictate to at least acknowledge they checked). The fact that I had checked on the Accor app before arriving and seeing that there were rooms in the higher brackets available during our stay, it was a surprise to not be offered one, or to not even have it mentioned. We did get the welcome drink voucher, but upon getting to our room, there was no welcome gift. This is usual in all Accor chains - even the ibis and ibis Styles! I just think the mgmt here is looking to cut corners wherever they can. Getting these little acknowledgmentsof loyalty make the difference and in this case, would make the other things like a tiny bathroom and no working AC a little more tolerable. An apparent 'upgrade' to their fire systems means you are now advised to shower, hair dry, and even deodorant spray all inside the tiny bathroom, with the door closed. Or risk a $1600 callout fee which will be charged to your account. Erm, maybe get better fire systems that aren't activated by deodorant? The TV had a dangling sensor underneath it which when all the lights were out, made for a torch-like presence so the TV plugs had to be switched off each night. There are blackout blinds which work well, and there is a nightclub/pub next door for which you can hear the sounds but nothing too disturbing. Especially when you can hear the next room's convo word-for-word and nighttime coughing! Breakfast on L2 does the job - buffet style, cereals, pre-cut fruits etc. Just don't ask for anything that isn't in front of you...it doesn't exist. I asked for a coffee...was pointed to the coffee push-button machine. Not quite the fresh experience I had wanted. Asked for fried eggs - not possible and got pointed to the scrambled eggs (which I had seen and did not want). Asked for oat milk...pointed to the machine with cow's milk. Hello, griping stomach pains. The machine only made coffee or tea. No warm milk on its own

The size of the room was stated when we booked, so no surprises there. Most importantly the room was clean. All staff were very friendly. The atmosphere is sometimes what 'makes a place' & this was the case for us. I'm sorry I didn't ask your name, but the barista rostered on the morning of Saturday 25th March 2023, you're amazing, not only do you make magnificent hot chocolate & my partner said your coffee was also fantastic, but your 'people skills' are exceptional!! Ibis Barangaroo is lucky to have you :-) We were also surprised to find the 'Archibald' exhibition on the hotel premises, we really enjoyed this & over two mornings saw many customers smile at this experience also. This gallery certainly complimented our stay, well done to all involved.

Ibis sydney airort is located within 10 mins drive to Sydney Domestic airport. The room is clean and comfortable. There is a shuttle bus to domestic airport which cost AUD 12 per person. No complaint for this 1 night stay.

Great, cheap hotel, right at Darling Harbour. 5 minutes from everywhere. Very helpful, friendly staff. I only stayed one night because that’s all I needed but it is always my ‘go-to’ place in Sydney.

We were in Sydney on business and stayed one night at the Ibis. Despite being Accor Hotel Members we were given the most basic of rooms. Generally the rooms are very dated in need of complete renovation. The floor of the room was uneven with a huge concrete bump under the carpet at the doorway of the bathroom! It is a trip hazard and very unsightly. The room was clean and so was the bathroom. The room was very small though and we would have appreciated a bit more room. The windows opened which was great for fresh air was but hoons doing burnouts on the road below during the night forced us to keep them closed unfortunately. The bed was super comfy. The Brasserie was nice with a limited menu but the waiter forgot to give us a side dish for our main meal. Breakfast was fairly expensive for plain continental (no hot food) breakfast. The waitstaff were friendly. The lady who checked us out was very friendly and happy to have a chat.

Absolutely appalled by the state of the room we were given. Even the Budget Ibis's I've stayed at were held to a higher standard than this place. Upon entering our room we were greeted by a musty smell, which would make sense as there was mould from the top of the window to the ceiling. From there it got even better- Threadbare carpets, cobwebs, thick dust covering the tv, bed lights and headboard, filthy fridge that has obviously never been wiped out, stained linen, bathroom sink with the plug jammed so it was unusable...the list goes on! If it wasn't quite late when we arrived and we weren't leaving early in the morning I would have found alternative accommodation...even my 11yr old was disgusted and wanted to leave as it was, in her words, unsanitary! Absolute disgrace to the Ibis/Accor brand. The only positive was the free parking.