Hotel MGallery di Sydney

맨리 비치 바로 앞, 좋은 위치에 직원들 모두 친절해요. 방이 있으면 오전 10시에도 체크인을 해줘서 좋았어요. 그런데 룸 컨디션은 가격 대비 좋지 않아요. 생수도 준비되어 있지 않고, 휴지도 화장실 휴지 뿐이네요. 욕실 타일에 곰팡이도 좀 거슬렸어요.

I really want to love this hotel but as a 5 star hotel, there are a number of basic details that even 4 star hotels get done effortlessly. For one, the check in was surprisingly manual. Having to write out a check in form with my details. I expected they would already have those details from my booking, even though I booked through a third party. Most hotels only ask for a credit card and that's it. But that was almost insignificant compared to the room tech experience. It wasn't made clear to me how to access the wifi compared to other hotels which made for a stressful half an hour trying to figure it out. Calling reception from my room took quite a while for them to pickup too. Worst of all, almost everything is exclusively controlled from a tablet. Turning the tv on and off, even adjusting the volume and changing channels all need to be done from a tablet (not great when it's pitch black). As well as controlling the lights and blinds. I work in tech and this is a classic case of over-engineering. At least give guest a second option for physical controls or tv remotes because that's easier than forcing them to become an expert of your custom room controls when they should be relaxing. Lastly they have a lovely restaurant - Dixson and Sons. But the opening hours are too limited. It isn't open every day or for lunch and seems to close a bit too early at 9pm instead of around at least 10 or 10.30pm. The same limitations apply to the room service. The last 2 issues seem to be a result of them perhaps trying to be more cost effective in order to be high end, but I feel it's ruining the experience. If they could resolve them I'd gladly come here more often, which I really want to. But I felt robbed of a relaxed and delightful experience by the complicated tech and limited restaurant hours.

Clean, modern and a great stay. 15 minute walk to the Train which takes you directly into Sydney CBD in 50 minutes. Highly recommend.