Hotel berhampiran Westmead Shopping Village, Sydney

Near Darling Harbour, takes 15-20 min walk to city centre. Wifi is tricky, says takes AUD10 per 24hr but we checked with reception can just connect it without charge in final bill. Interior old and you have to call for basic amenities like slippers and toothbrush.

When you won't get a 5-star experience at a 5-star hotel. While the staff was pleasant and helpful, the overall quality of the building and amenities fell short of expectations. The construction seemed to prioritize cost-cutting, resulting in a subpar experience. The room lacked basic items typically provided in a 5-star hotel, such as toothbrushes, toothpaste, bottled water, tissues, and a well-stocked minibar. Additionally, the room was relatively small, and the materials used, including the bathroom basin and carpet, were of low quality. The entertainment system was limited and required payment for most services, without offering basic apps like YouTube or Spotify. Overall, despite the friendly staff, the hotel's infrastructure and amenities did not meet the standards of a 5-star establishment.

We really liked the location, it was right next to Darling Harbour. We got a warm and friendly welcome by the intern Brent at the front desk. He was nice and told us about all the things to do around, however, we had requested a room with a view, that they didn't provide, which we didn't fuss over. We were pleasantly surprised to see an Indian dish in the already wonderful breakfast spread, and we loved that. The chef was kind enough to proactively ask us if we enjoyed the food and if we had a special request for the breakfast the next day, which they gladly honored. The hotel also had direct access to Darling Harbour, which was very convenient as we wanted to visit it. Overall, we enjoyed our stay and liked the hospitality and customer service at Hyatt, and would gladly visit again.

Service was disappointing, we stayed in this hotel for 3 days. The first day, we got an issue with using the safe, called reception a few times, and nobody answered the calls, we had to go down the reception and ask their staff for help. The second day, we went back to the hotel around 5pm and found that the room hadn't been cleaned, called the reception again and again. Nobody picked up the phone, eventually we met the cleaner at eh corridor and asked her to do housekeeping. Overall, the location is great, walking distance to main attractions and near light rail stations and Wynard train station. The Japanese restaurant next door services tasty ramen and bento with reasonable prices.

The location is unbeatable. It’s in the middle of CBD and only 10 min walk to circular Quay. We did not stay in the heritage room, instead, we chose the tower room. TBH, we expected nicer interior design. The furniture gave us an IKEA feel. Fullerton in both Singapore and HK is very nicely done. When we turned on the hot water for either shower or bath, it makes a screeching noise sometimes, which was not pleasant to hear. Anyway, the room is clean and the cleaning ladies were very nice and friendly. The breakfast was good too. Overall, the staff were really good!

I had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap

4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️

Twin was very spacious. Travelling for work and was economical to share, including breakfast. Excellent sized room, decent in-room dining options and quality. Beyond expectations for a la carte breakfast, really smooth coffee. Gym was very well equipped, with light refreshments and storage available. Staff helpful, jovial, patient and friendly. Lovely, heritage building close to light rail and either end of Sydney CBD.

I really want to love this hotel but as a 5 star hotel, there are a number of basic details that even 4 star hotels get done effortlessly. For one, the check in was surprisingly manual. Having to write out a check in form with my details. I expected they would already have those details from my booking, even though I booked through a third party. Most hotels only ask for a credit card and that's it. But that was almost insignificant compared to the room tech experience. It wasn't made clear to me how to access the wifi compared to other hotels which made for a stressful half an hour trying to figure it out. Calling reception from my room took quite a while for them to pickup too. Worst of all, almost everything is exclusively controlled from a tablet. Turning the tv on and off, even adjusting the volume and changing channels all need to be done from a tablet (not great when it's pitch black). As well as controlling the lights and blinds. I work in tech and this is a classic case of over-engineering. At least give guest a second option for physical controls or tv remotes because that's easier than forcing them to become an expert of your custom room controls when they should be relaxing. Lastly they have a lovely restaurant - Dixson and Sons. But the opening hours are too limited. It isn't open every day or for lunch and seems to close a bit too early at 9pm instead of around at least 10 or 10.30pm. The same limitations apply to the room service. The last 2 issues seem to be a result of them perhaps trying to be more cost effective in order to be high end, but I feel it's ruining the experience. If they could resolve them I'd gladly come here more often, which I really want to. But I felt robbed of a relaxed and delightful experience by the complicated tech and limited restaurant hours.

The location is very convenient. One can walk to nearby attractions and the Museum station for transit to and from the airport. The staff were friendly and helpful, and allowed me to check in early and check out one hour late. However, the WIFI is a bit slow and I didn’t get the connection for my computer unless I put it next to the microwave oven near the door, making it a bit inconvenient for me to do my work or conduct online meetings. The breakfast choices were the same during the whole time of my stay. I’m glad that I only stayed for 3 nights.