New City Hotel

The location is great and within walking distance to the Shuanglian Metro station. Also, the staff is friendly and very approachable. However, there are some problems with the facilities of the hotel. Firstly, the hot water tap at the washing basin is faulty. The receptionist told us they had it fixed but the issue is not completely fixed, sometimes, the water is still cold even when we tried to set the temperature to a warmer one. This is bad because we went during the period when the weather is cold. Next, the facilities might not be in the best condition. One of the shower facility was not secured properly (see photo) and dropped when we tried to use it. Luckily, it did not hurt anyone and they had promptly fixed the issue. Also, the air-con has a remote control but we were told we cannot control the temperature at all since it is using a centralised cooling system, which defeats the point of having a remote control. This is bad because the weather is cold and the room is even colder, making it very uncomfortable. We had to switch on and off to manually tune the temperature. Lastly, the curtains are not able to block out the lights completely. Many times, we woke up due to the light from outside... As seen, the staff were friendly but the facilities are extremely poor. We are not really satisifed with the facilities from the hotel.

Good location, located right in front of the hospital. Very close to the shuang lian mrt station, within 200m walk distance. There is a lot of pharmacy, shops, restaurant around the hotel. Location is very versatile and the price is affordable. Service is above the average. Definitely will considered to stay in the same location here.

Located quite near the MRT. Staff were friendly and helpful. Rooms were clean but pillows are super low and quite uncomfortable. No option to change to higher pillows. Would recommend stacking the pillows if staying alone.