Hotel 4 bintang Tamuning yang Popular

Fantastische ervaring. De locatie van het hotel is perfect voor als je soms ook even te voet ergens naartoe wilt. Conciërge Irene was geduldig en behulpzaam en de kamer was prachtig en comfortabel.

This review is going to be ”unfair” because we checked into the hotel after the Super Typhoon hit Guam and the hotel was basically destroyed. But I did want to write a comment and review regarding the hotel staff. During a very difficult time, the hotel staff was really nice and helpful and understanding and supporting. For example, we had booked the hotel for 2 nights but because the airport was damaged, all fights cancelled, we had to stay in Guam longer. Despite not having a booking the hotel allowed us to extend our stay for two more days until the airport reopened and commercial fights available again. So for this wr are very appreciative of the hotel and their staff.

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

I reserved a corner ocean view room but upon check-in was told that they had upgraded my room to their tower. When I arrived at that room, it overlooked some other roofs of buildings and a pool. This was in no way an upgrade. I called the front desk and told them that I was not happy. They found an ocean/beach view room and moved me. It was not the corner room that I had reserved, but it was okay. As far as the hotel itself, it is a bit dated and needs some renovations. The AC controls in the room does not give an option to select a temperature. It is merely a push button panel with low/med/high buttons (very dated). The room television was very small (about 32”, if that much) and the remote control menu was difficult to navigate. I would have to keep pushing the menu button to get it to finally change from the hotel channel to those of the movie and television channels. The remote control requires some sort of ir device located under the TV to work. It looks like a spy camera, but I used my personal bug/camera detector and decided it was just an ir device for the remote (strange and very dated). Of the three lobby elevators, only one was working. The elevator that takes you to the basement parking makes strange noises and the panel buttons are damaged. The aquarium located near the lobby had tons of algae growth and was in dire need of cleaning. The lighting in the aquarium was very dim and in need of repair/replacement. This was not an appealing aesthetic. When I checked out at 0500 there was nobody working at the front desk. I rang their bell a few times and nobody showed so I left my room key on their counter and proceeded to the airport. As far as the restaurants, the breakfast buffet was good with several options. The Japanese restaurant Sagano was very nice and the food was great. They obviously have a talented chef there. The hotel staff for the most part were very nice. It was just the check-in process mentioned above that was very unsatisfactory. All in all, I will choose a different hotel the next time that I go to Guam.

クラブラウンジは朝食でしか使用出来ませんでした。また、カクテルタイムも、宣伝にカクテルと書いていたのにカクテルは一切なかったです。 朝食の味は普通ですが、野菜や果物やパンには虫がけっこうたかったいました。 部屋やプールは良かったです ですが、夜中でも部屋の掃除をしており、清掃員が隣の部屋の扉をバタバタ締めるので、何度も起こされました。 建物自体は古いので、けっこう響きます。 また、1日だけ、下の階の中国人が24時頃までパーティーをしており、うるさ過ぎて不快でたまりませんでした。 注意をしましたが、騒ぐのをやめてくれませんでした。 静かなホテルと思って予約したので、残念でした。

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

렌트를 안해서 위치가 시내와 걸어서10분정도 거리가 있어서 아쉬웠지만 너무친절하고 한국분이 많이계셔서 언어문제도 일도없고 너무편했어요 거리도 괌이 더워서 그렇지 다닐만한 거리이긴해요~~ 그리고 시내는 렌트했어도 차는 못가져갈듯

허니문이라서 와인도 받고 어메니티도 에르메스였어요 룸 컨디션은 당연하고 직원분들도 너무 친절해서 좋았습니다! 그리고 스투스 구매하기좋고 다른 제품들 쇼핑하기도 좋은 위치애요

메인거리에 위치하고 있어 이동하기 편리하고 주차장 또한 잘되어 있습니다! 가족여행으로도 참 좋아요! 내년에도 방문예정!

Very nice location, front staff is very kind. Room cleaning was forgotten two times. Room cleaning staff don't say hi when we met them in the hallway. Pool is very good. Better and cleaner than other hotels nearby. Direct acces to the beach is nice too. Pool restaurant could have a better menu ( Dusit have Taji Grill and Tabu bar)