Hotel 5-Star di Jiangsu, China

Truly, we have so many sweet and unforgetable memories during our stay in Pan Pacific Hotel Suchou. We booked ”Family Two Bedrooms” for 4 of us & this room was the best family room we ever had. This room has 2 spacious bedrooms, 2 clean bathrooms and a mini kitchen with refridgerator, microwave and sink that made our in-room experience was very comfortable. The housekeeping was also very kind plus their excellent services to mention. We remember this Ms. Xia Ning, a room attendant, who left a beautiful postcard in our room with her heartful and warm greetings with her own handwritings to make sure we had comfortable stay and satisfied. We are surely touched by her beyond service. The hotel's breakfast was one of the best with so various dishes and all were delicious. Some food were resembling the famous and delicate Chinese cuisines. We fully enjoyed Pan Pacific Suzhou Hotel's Panmen Scenic Area. The scenes of their large beautiful garden at noon and at night was unforgetable. We had a chance to try Chinese traditional clothings from Wu Palace Hanfu Experience Center (with Ms. Yichen's generous assistance) and also one-hour cheongsam experience (for women) that helped us to take many beautiful memorable photos. Other hotel's enjoyable benefits include Suzhou Memories-Wu Palace Historical, Collection of Passport Documents for Wu Palace, Tai Chi Experience, CNY 100 SPA voucher at Jialiya Spa & Free self-service laundry and drying. It surely gave us worth time to spent in the hotel. Our sweet 5-star experience with Pan Pacific Suzhou Hotel this time surely will make us to come back to this great hotel in our next visit to Suzhou.

Hello, this is a wonderful hotel in the very heart of Nanjing. If you want to take a walk in the city center and have an amazing view of Nanjing, this is the place for you! The staff is fantastic, everyone is very welcoming and polite. Special thanks to a wonderful girl, Cora, who was extremely kind to us and will gladly answer your questions and help if you need it. Thank you all so much. This is the kind of hotel they say doesn't just sell you a room, but sells you memories. P.S. Since it was my husband's birthday, they upgraded our room and gave us a very nice cake! Thank you all again

The room is spacious and exactly like in the photos. It has a Japanese onsen vibe. The bed is comfy and clean. The staff was polite and helpful. Breakfast is excellent and changes every day. There are many protein options. The location is convenient, next to a big shopping mall and a short walk to Shangtang old street. It's in the same building as the Mercure hotel.

This is such an awesome hotel. Rooms are super spacious and clean. The entire hotel is a massive Chinese garden, part of it belonged to a private owner dated back in the Qing dynasty. Would love to come back again. Such a great experience. Service was also impeccable.

Yesterday was my 22nd birthday, and my boyfriend made it unforgettable by booking a room at the Shangri-La to celebrate. He even sent a special request to the hotel asking if they could help make me feel extra welcome. On the morning of my birthday, he received a call from the Director of Guest Relations, Angel, who told him they had prepared a gift and asked for my name to personalize the card. The service was incredible from start to finish. We had originally booked a king room, but they kindly upgraded us to a beautiful lake-view room overlooking the Qinhuai River. When we arrived, I was greeted with a lovely cake, a heartfelt card, and a thoughtful gift. I felt truly welcomed and cherished. The attentive service began right at the entrance, where Cynthia Zheng from the valet team welcomed us with warmth and energy. His lively and kind presence set the tone for our entire stay. And when we departed, he was just as helpful and spirited as a wonderful person who added to the experience. Overall, my birthday felt absolutely magical, thanks to the outstanding Guest Relations team at Shangri-La. Thank you for helping create such a special memory.

We were pleasantly surprised by a complimentary room upgrade. The check-in and check-out procedures were smooth with many staff attending to your every needs. They were all very helpful and professional. The hotel is a bit dated but otherwise well maintained. We were thoroughly satisfied with our stay. Location-wise, the hotel is connected to Xinjiekou station and near to many tourist attractions. Breakfast buffet spread was sumptuous with both Chinese and Western varieties with egg station, noodle station and a variety of beverages. Although a large hotel, breakfast never felt crowded and most mornings I was able to enjoy long and slow breakfast. Highly recommended. 

I lost my way to the hotel and hotel security guard came to fetch me n help me with my baggage. Customer service brot my baggage to my room when my room is ready. Im staying on the 50th level. View is stunning. Train stn is 5mins walk thru the mall. Do note that if u are taking train b4 the mall open, u have to go to exit 14 (with escalator). I will definately stay here again if i ever come wuxi again.

Our stay was amazing! Carrie and Labelle supported me all the time and did a great job helping to surprise my husband for his birthday! They decorated the room very early in the morning and even the room was cleaned up again on our check-out day! This small things matter, and it is a great attitude from the hotel and its management when the employees are willing to do extra for customers comfort! The breakfast was amazing and the lounge also. Great view to the Jinji lake and the Gate of Orient. Kids club is well equipped. We loved Crown Plaza and will come back again.

The room was very big which was nice, the staff was very friendly even barely speaking English they tried their best and were doing very well, well done. The only negative point would be that I have been proposed to participate in an excursion to Zhouzhuang the ancient city, I paid expensive and at the end it was only a bus ride stopping all the time everywhere, very long and uncomfortable. I paid way more expensive than a taxi for this, I felt disappointed about it.

I stayed at this hotel for my birthday and had such a great experience. They upgraded me to a suite, which was clean, beautiful and incredibly spacious. When I arrived, they had a thoughtful birthday setup waiting for me, complete with a cake and a sweet “Happy Birthday” display, which I truly appreciated. They also gave me lovely souvenirs from the city, which was such a nice touch. The staff were warm, helpful and always ready to assist. Breakfast was included and offered a good variety of Western options. The view from the room was amazing and made the stay even more special. The location is also very convenient, right next to a plaza with plenty of food options to choose from. I would absolutely stay here again.