Hotel 5-Star di Jiangsu, China

Likely one of the best hotels in Suzhou. Beautiful garden at the back and great atmosphere. However, I do have some complaints. First, the room given to me is facing directly in front of the pool. So it was very noisy all day long from the kids. The room was also very dark. Next, the laundry is a huge problem. There were too many people using the very few washer and dryers in the hotel. The dryer was not effective and the cloth remained wet after 3 hours. It was a terrible experience. I also have to complain about a young man working at the front. I asked him where the laundry room was and he completely ignored me and started to flirt with a young female staff. This was really really unprofessional. Unfortunately not much is expected to be done about this. If there is anything else to add, then please provide some sanitizing wet wipes for the gym. The benches were not sanitized at all between usage.

This hotel was an excellent choice for my business trip. The room was clean and quiet, and the stable Wi-Fi made working very convenient. The staff were attentive and patient, and the location offered easy access to transportation. Overall, the comfort level was top-notch, and the price was very reasonable. It's definitely a preferred option for business travel accommodation.

Highly recommended for families with children! We booked this trip for the grandparents and kids, and it truly lives up to its reputation as a top-notch family hotel. The service was excellent, ensuring both the seniors and children had a fantastic time. Upon arrival, we added the butler service on WeChat, and I must give a shout-out to our two butlers, Tracy and Diana. They were incredibly responsive, answering every question and resolving issues promptly, and also kept the grandparents informed about available services. Our little one had an absolute blast, saying they want to come back again! It's a lifesaver for parents, with nightly parties that are a blast. We give it a five-star recommendation!

I specifically chose the Kimpton Suzhou Bamboo Grove, and the overall experience far exceeded my expectations – highly recommended! The room was spacious and airy, with a simple yet elegant New Chinese decor that felt incredibly premium. The natural lighting throughout the room was excellent, and the floor-to-ceiling sliding doors opened directly onto a private scenic balcony. Stepping inside instantly melted away my travel fatigue. The balcony was furnished with a lounge table and chairs, offering an unobstructed view of the Jiangnan streets and river. In the morning, I'd enjoy a cup of coffee with the sunrise, and in the evening, I'd sit quietly, feeling the evening breeze and watching the sunset – the ambiance was simply perfect, and it was great for photos. The room's cleanliness was impeccable, the bedding was soft and skin-friendly, and the mattress offered just the right amount of support. Toiletries and the minibar were fully stocked, the air conditioning and hot water worked perfectly, and the soundproofing was excellent, ensuring a wonderfully quiet rest. The hotel service was thoughtful and attentive; check-in was efficient, Cherry was quick to respond to any requests, and the breakfast was exquisite, bountiful, and delicious. The private balcony is the biggest highlight of this room type, providing both ventilation and a private little oasis for relaxation, making it ideal for couples on vacation or individuals looking to unwind. For the price, the value for money is outstanding. Next time, I'll definitely book the 'Cool Enjoy Balcony Room' again. I recommend it to anyone who loves scenic views and seeks a relaxed vibe!

The location is fantastic, just a stone's throw from Pingjiang Road. After exploring Pingjiang Road, it's perfectly situated to visit the Humble Administrator's Garden and Suzhou Museum. The hotel has an antique charm, offering a quiet retreat in a bustling area. I was pleasantly surprised to find a direct dispenser for hot and cold drinking water in the room. Breakfast isn't a buffet; you choose your items the day before, but it's so delicious and generous that we only wished our stomachs were bigger! From the moment we checked in, every staff member was incredibly warm and welcoming. A special shout-out to Front Desk Agent Xiao Xu, who contacted us even before our arrival to give us directions and continued to check in on us until we checked out. She truly made this short trip perfect, and we're so grateful!

The old Hyatt, soon to be rebranded as a JW, was in a transition period, so I didn't have high expectations for the hardware or software. However, I was pleasantly surprised by the high quality of service, especially from Front Desk staffer Xiao Yang, who deserves special praise. The room was standard, but the executive lounge was surprisingly huge, comparable to the Ritz-Carlton Xi'an, though it felt a bit empty with so few guests. For a trip to Wuxi, staying here is incredibly convenient for visiting both Nanchan Street and Huishan Ancient Town. I'm looking forward to seeing how it improves after the rebranding and renovation.

We booked a private family room, and the housekeeper, Ms. Zhou, checked us in and took us to the guest room. The room has a large bed and a small bed. The bathing pool is in the yard. If you need to soak in the hot spring, just tell Ms. Zhou and she will happily come over and help fill the hot spring water. She is a very nice person. I really like her. No. I had to go to the public hot springs to soak with others, it was very comfortable. I also went to Nanshan Bamboo Sea. The air was very good. I had a very good accommodation experience this time. I will go there often in the future!

I came to Nanjing for Liu Yuning's concert, and the Regalia Hotel I chose this time truly exceeded my expectations. The hotel is about 3 kilometers from the venue, so a taxi ride was very quick. After the show, I could get back to my room quickly to rest, avoiding a lot of traffic headaches. The location is absolutely perfect for concert-goers. What touched me even more was the hotel's service, especially Ada at the front desk. She was so warm and attentive, making me feel incredibly welcomed from check-in to check-out. It added a lot of warmth to my solo fan-chasing trip. Although the room wasn't huge, it was decorated very cozily and was impeccably clean. The bedding was comfortable, allowing me to get a good night's sleep after days of rushing around and the excitement of the concert. The only 'minor regret' was Nanjing's weather these past two days – the temperature fluctuated quite a bit, which was a bit unexpected. However, the hotel itself was always warm and comfortable. If I come to Nanjing again for a show or to visit, Regalia will definitely be my first choice!

An excellent experience! The location is superb, within walking distance to Tongli Ancient Town, making travel and sightseeing incredibly convenient. Our housekeeper, Xiao Wang, was warm, thoughtful, and provided attentive, detailed service, always ready to help with any request. The resort environment is elegant and tranquil, and the room was clean and comfortable. Overall, it offers fantastic value for money – a top choice for any trip!

I’d call this hotel a ‘soul-healing pod for city dwellers’ ✨ At first, I was just drawn in by the gentle vibe in the pictures. It's funny how you just know when something's right – the moment I clicked on it, I thought, 'Yep, this is the one.' But staying here turned out to be even more therapeutic than I imagined. When I checked in, the front desk guy upgraded my room, and my heart melted the moment I opened the door to that scenic balcony. The evening breeze in Suzhou recently has been as soft as cotton candy. After a shower, I sat on the balcony, just zoning out. No mosquitoes, no traffic noise, just the night sky and the occasional cool gust. At that moment, I felt like a leaf that had been ironed flat 🍃. I also have to rave about the wellness programs here! The sound bath with singing bowls was my little nightly treat; the sound rippled through the dark like a brain massage. The oxygen chamber and the Xiaoyu therapy bed were my 'sleep switches' – the second time I lay on that massage bed, I just drifted off... The therapists tailored the treatments to my physical condition; it wasn't a one-size-fits-all routine. I truly felt 'seen' and 'cared for.' Even on a solo trip, I felt completely at ease. Although the hotel is in the city, the soundproofing is like another dimension. It’s super close to Humble Administrator's Garden, Guanqian Street, and Pingjiang Road. Delivery food was available whenever I wanted it; I could even summon nearby Suzhou-style snacks with a click. One day, I ordered all three meals for delivery, and the front desk guy even offered to bring them up to my room – seriously, their thoughtfulness made me want to give them candy 🍬. Mini-bar, fruit, and a nightly 'goodnight soup' were all provided daily. It was pure bliss. I initially only planned to stay for two days, but it was so comfortable that I extended my stay for another night. After three days, my shoulders and neck felt relaxed, and even my breathing had slowed down by half a beat. I think I'll be back. Not just for that evening breeze, that bed, or that delivered bowl of Suzhou mung bean soup, but also for the gentle 'I hope you rest well' look in every staff member's eyes here. Whether you're alone or with someone, this place will gently embrace you. 🌙