Thames Riviera Hotel, Sure Hotel Collection by Best Western

Place has been refurbished to a higher standard bathroom and room outlook. The bathroom was very clean, bedding also very clean ironing crises on linen. Downside could hear every flash of the toilet and talking. Also my room was on a top flight of the stairs by the time l got to my room l was breathless. I did mention to reception that l had been unwell so could’ve done with a lift. Others may differ in opinion. Overall 8/10 Ample parking which is really lovely. Will stay again.❤️

Clean and well decorated room. Good location. Good price and nice staff

We booked and paid for our stay in advance, but when we arrived at the hotel it was locked, abandoned, unstaffed, and in a state of disrepair. Why did they take our booking in the first place? A passer-by told us it had been closed for about two years.

Worst breakfast ever! No hot water no heating ....dinner they have a price and after they change the price... beware the food might taste old...In room I didn't find even a bottle of water...Best western advertise where? I stay in Reading but big difference between this hotels...

I just adored this hotel ..... What can I say. I love everyone that works there, all the girls are great and the chefs and the barmen and even the laundry and maintenance men and women (she's an electrician). From the minute I walked in on the first night I was so looked after. I didn't travel there for a good reason but just sitting out on the river gave me time to think and clear my head each day. I hope to stay there again for better reasons, can't wait to see them all again

3 stars but could easily have been better.. We were given a v friendly welcome by nice staff and maintenance men (!) and were allowed to park our cars prior to the official checkin time as we and our friends were having lunch at the Waterside at Bray to celebrate various anniversaries. I booked executive room 104 which was one of the refurbished rooms. Large room with Beautiful big windows overlooking the river. Quiet outside at night although we could hear the shower running next door and voices upstairs above us so soundproofing not ideal. Bed very comfortable. Room was clean. Tiny toiletries and teeny biscuits but adequate for a one night stay. At 8:15 the following morning the water was tepid at best… so get up early if you want a hot shower! Dinner was sadly a letdown. A very long wait for starters and main courses . There were only two other tables of diners. My mushrooms on toast was v ordinary with very boring dry bread rolls split in half and not enough sauce and the main of chicken Kiev had minimal garlic and parsley butter inside. The mashed potato was delicious however….brocolli and carrots nicely cooked. Breakfast was frustrating. We were there by 9am so not late.. We kept having to ask for basics like butter and bread for toast. Which were then bought out as requested. And half an hour before end of service the chafers and toaster were switched off and trays of butter, jam etc removed. Croissants and bacon were good. Such a shame the food lets it down but I would stay at the hotel again … but eat elsewhere.