Pengguna Tetamu
23 Mei 2023
I have no idea how such a hotel has got a trip advisor award as it is the worst hotel I have ever stayed at. Normally the highly rated hotels are good but this is bottom of the pile!! The location is really bad, middle of a decrepit neighborhood. nothing of interest close by. Reception - just a chair in front of main hotel entrance door with a laptop. In fact the whole hotel is run on one laptop is the feeling you get as its the most unprofessional place we had the misfortune to visit. The so-called suite overlooked a brick wall of the neighbor's building. Balcony not worth the name. First morning we were told breakfast in the room and had to let them know our choices from a list. Breakfast arrived late and piece by piece, even wrong items. Last arrival was bread, more than half hour after first item....by then coffee was cold as everything else. Staff in the restaurant were rude and disinterested. Rooms were not cleaned, and when we enquired why, we were told you did not request it!! I wonder if my review will be deleted as well, as another guest who has stated the truth, as our experience was similar. Trip Advisor has to seriously investigate this property on how it has been given this award otherwise they will lose credibility.
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