Dreamer04012396224
1 September 2024
I recently stayed at JW Marriott Mussoorie, and although I was anxious about losing my suitcase, the hotel's staff turned my distress into a remarkable experience. My bag, containing my laptop and valuable belongings, had accidentally mixed up with my group member's luggage. They had taken it to their room, unaware of the mix-up. The Rooms Division Manager, Mr. Keshav Chand, Concierge Head, Mr. Vivek Rawat, and intern Mr. Ronit Rawat, went above and beyond to help me retrieve my bag. Despite their early morning shift, they refused to leave until the issue was resolved. Their dedication and persistence paid off when they finally found my suitcase in my group member's room, due to the identical color. I'm deeply grateful for their exceptional service, empathy, and commitment to resolving my issue. Their actions embody the true spirit of hospitality, making JW Marriott Mussoorie stand out. I'll definitely return to this lovely property within the next couple of months, thanks to the outstanding staff. Kudos to Mr. Chand, Mr. Rawat, and Mr. Rawat - your efforts are genuinely appreciated!
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