Hotel berhampiran Champs Sports, Terrytown

The service was excellent. The hotel was clean and made our experience very pleasant.

Beautiful hotel right off bourbon street. You get what you pay for with this hotel and it doesn’t disappoint from the multiple live events during our stay or the award winning restaurant right in the lobby you cannot beat this location for staying in the city

The Hotel was great and near everything the ****** the outlet mall bourbon street..I love that I didn't need a rental car to get to all the places I really wanted to see

酒店地理位置和服務不用多說，很喜歡大廳的調香，一進酒店就很舒服，晚上去游泳池就是包場，太爽了。酒店門口一直都有警車，感覺安全，主要是晚上不敢走路出去，第一天晚上走了7分鐘去一家餐館吃飯，一路上都是**味道路邊到處都是流浪漢，嚇死我們了，第二天晚上果斷選擇在酒店吃飯。

Staff was very friendly and helpful. Very clean room and common areas. The only reason I gave a 4/5 on facilities is because I don't think we should have had to pay $25 to park in the hotel parking garage!

The location is ideal,stright line to the french quarter and all the hot spots( 10. to 12 minutes walk). The rooms are speacious and have simple modern layout. There is Nespersso coffee machine with complmentary coffee, very much appriciated. The bathroom is also specious and clean, over all a very pleasant 3 night stay, highly recomend it to anyone.

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

Constantly heard the elevator all night. The bed vibrated like the machine room was under neath it. You can tell that this was the room they sold on discount booking sites because it was in the corner by itself behind the elevators. If you get room 420 you know you got shafted. Slept like crap worst night sleep ever

We came to celebrate my birthday and the room was clean, comfortable and customer service excellent. We had purchased the breakfast online option to our room and this saved us about $30 or so on the breakfast buffet, which had your normal things on it but it was fresh, hot and good service. Would definitely stay here again.

Good location for us as visiting family in River Ridge