Kona Village A Rosewood Resort

房間設施與景色可以説是夏威夷頂級的，但是酒店服務差到不可思議。前台服務人員言語傲慢無禮（不知道是不是種族歧視），入住時並未告知信用卡授權，收取400及700美金2筆授權，暫時錢還沒有追回；離店需要接駁車去villa取行李，電話了25分鐘都無人接應，後來是致電客房點餐的人員才叫來接駁車。酒店有2家餐廳，簡餐餐廳服務人員比較友善，正餐餐廳服務人員非常無禮，倒水/倒酒都需要自己來，前菜吃完了香檳都沒有上。建議獨家不受氣的寶寶不要去，真的會被裡麪的工作人員氣出內傷。以及，房間mini bar裏的零食是過期的。

瑰麗酒店名聲在外價格也在這裏整體來講，服務還算不錯，可能因為是外國遊客也沒有覺得特別好，不過硬件條件和設計感都很強海灘上還能看到海報總知道大島一定要住貴麗酒店就是希望餐廳可以更多些花樣，但目前來説最好的地方在於活動比較多，不出酒店也可以玩的很好

太讚了 我可以稱是夏威夷最好酒店 下了飛機直接uber 25分鐘到達大島特色太不一樣了 全是火山地貌 🪨太酷了 這個酒店就直接躺平了

服務一般 設施不錯

We just returned from a most wonderful stay at the Kona Village hotel and are already considering planning a trip back! We planned a last minute getaway to celebrate our son's birthday. It was terrific. We felt very much at home on property - the rooms were beautiful and immaculate. The property felt new but classic. The food was excellent at the two main dinner restaurants, the coffee shop, and room service. We had some apprehension prior to our stay from the negative reviews online about the service at the hotel. All we can say is, that wasn't our experience. Service for dining was timely and kind. Housekeeping service was also timely and thorough. Considerations - the resort is beautiful and we enjoyed spending time on the beach and the pools. The hotel is far from other dining options other than the neighboring Four Seasons hotel, so either rent or car or plan to dine on property. The resort is also quite large; our room was very conveniently located, but some are quite a walk from the main resort amenities. There is golf cart service, but it seems understaffed. Would either plan a wait for a golf cart ride, ride a provided bike, or plan for a lot of walking if your room is far from the restaurants/pools/beach. We appreciated the on site coffee shop that was open most of the day - it was convenient to grab a morning coffee or drink prior to walking on the beach and the complimentary fruit at the coffee shop was a nice touch. There is convenient on site guest parking, but the team will also valet your car if desired. The team and services were very child friendly.

I wanted to give it a 5* there are so many excellent employees (Shannon for one) and it is somewhere really special. I have to give it the 4* because we had what can only be described as a horrible dinner experience at their 5* restaurant (Moana)- where I had to find our excellent waitress Parker multiple times for water, bread (even after we asked a busboy for it and he never came back) - coming from NY you do not expect that. Also we had the WORST neighbors which they cannot control, slamming their door every time but I did have to call security at 6 a.m. and she was still yelling on her phone (“AUSTIN”) on the deck but they did not answer their door so they came to me and well you could walk around the other side js. It’s a beautiful place - we wanted desperately to give it a 5* for Von by the pool who anticipated our needs, Savannah at the Cookhouse (eat there) and Sabina who is such a love and working so hard at making the dining A+. I know they are working on the dining and well if you don’t have our neighbors you should 💕 it! Pro tip - you can bike all over or have them take you in a golf cart and walk or have the four seasons pick you up in one and have dinner there too.