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Hotel popular berdekatan Alpha Gourmet Cafe, The Rocks (dari TRY 992)

4.3/556 Ulasan

Establishment Hotel

Sydney CBD The Rocks|0.16km dari Alpha Gourmet Cafe

Location drew me to Establishment, situated near some of my favourite restaurants in Sydney and close to the venue where I was doing business. Establishment delivers for location. I also chose Establishment for a little bit of luxury to break a heavy work schedule and it did not live up to expectation. It seems to be a great party crash hotel for the bucks/hens night with few services that really speak to the time poor luxury business traveller. It’s beautifully styled with a comfortable bed, but that is about the limit. It’s the services and the quality of the room features that let it down. No 24 hour room service and a menu that is not reflective of the quality of the food precinct it’s situated in. (I went out to get an excellent take away breakfast that I brought back to my room rather than order anything from the scant breakfast menu that looked like a take away menu). I left my computer power charger at home, but concierge could not help me with one to borrow or ideas on where I could buy a replacement. The bath is very narrow and not much hot water - I boiled the kettle to get it a bit warmer. Hunter products in the bathroom but there was no hair conditioner and few of the little luxuries that you would expect in such a stylish bathroom such as extra towels, make up mirrors/lighting, an extra soap for the bath. The room fittings are pretty tired and scuffed up. It’s certainly ready for a bit of a renovation/ refresh. The carpet looks like it’s seem some amazing parties. The room, particularly the bathroom, smelled strongly of cigarette smoke despite it being a non smoking hotel. The bathroom shower curtain was really dirty and needs to be replaced. Lots of marks on the walls and scuff marks on furniture - looks tired and a bit worn out. There is no dedicated space to work for business travellers, other than a long table near the window but I had to sit on the bed. Inside the lift the small seating looks like it had seen some parties as well and not clean enough to sit on. No hand sanitiser anywhere. This was the most expensive room rate for the CBD area I wanted to be in, and the result was disappointing. As a lover of boutique hotels, I was looking forward to staying here, but based on this experience I won’t return and can’t recommend this one.

Lihat Ulasan Tetamu untuk Hotel di The Rocks

Mencari hotel berdekatan Alpha Gourmet Cafe? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.

The Sebel Quay West Suites Sydney

4.3/5112 Ulasan

Pengguna Tetamu

2/5

We had booked a one bedroom premium apartment city view and we're looking forward to 5 star accommodation with our young children. At check in was told we had an upgrade which I was hoping for as an accor Gold Member, we entered the room with an amazing view but that was the only positive the room was run down, tattered carpet, dated furniture and was a low level just above a patio that was under construction just very basic and not good enough for the price we paid. I went to the reception to voice my displeasure but was told they were fully booked and nothing could be done so I suggested they give me a downgrade to the premium room that I originally booked which they reluctantly did as it seemed like an inconvenience to them. The room was nicer as it had recently been renovated, new kitchen bench, paint job, new furniture. Bathroom hadn't been done and showing age with cracked grout, mould and chipped bath and washer dryer could have been 20 years old but did the job. Room was on a lower floor overlooking the road heading towards harbor bridge. We had breakfast included which was pretty good although they did manage to stuff up our order each morning forgetting parts of the dish. The pool was great, good temperature and fantastic views our kids loved it. Location was good but hills and steps a bit annoying with a pram. Overall this place is nothing special I booked it as an accor member but probably won't return as there are better options and value available elsewhere.

Shangri-La Sydney

4.4/5310 Ulasan

Michele

4/5Bagus

Good location next to the rock market. Restaurant & bar located on 36th floor with magnificent views of city , Harbour Bridge & the Opera House .

Novotel Sydney City Centre

4.1/5106 Ulasan

Sydney CBD

Luke Callaghan

4.7/5Cemerlang

Nilai yang sangat baik untuk wang. Bilik itu luas dan bersih. Hotel ini terletak di lokasi yang hebat berdekatan dengan stesen wynyard dan perkhidmatan di kaunter penerimaan tetamu adalah hebat. Akan kembali!

The York by Swiss-Belhotel

4.1/5119 Ulasan

4.5/5Sangat Baik

Staff were helpful and pleasant to deal with. Room was a 1 bedroom apar**ent and very well appointed. I did have to ask for coffee and teabags to be replaced and that did not happen but I could have simply got some from reception if a big issue. There is no restaurant or coffee bar in the hotel but plenty of options outside or the kitchen could be used for making yourself

InterContinental Sydney, an IHG Hotel

4.5/5206 Ulasan

This is an amended review to highlight the ongoing lack of communication from the hotel. It is fair to say that the hotel had some great things going for it but, sadly, customer support is not one of them. Breakfast was excellent and the roof top Aster bar was a great place to enjoy a cocktail and see some spectacular sunsets. However, the whole thing was let down by extremely lacklustre support from the management down. My wife lost her glasses in the hotel. They are prescription reading glasses in very distinct designer frames and were in a sparkly gold box. We asked at the desk during check out if they had been found and were told that they had not been handed in but that reception would check with the Aster bar, where we believe they had been left but was closed at the time of check out. We were due to be in Sydney again in 4 days and the receptionist took all the details and a description of the glasses and case and said that she would email me to give me an update. Sadly we didn’t hear back. Four days later when we returned to Sydney we checked back at the hotel there was no note against our booking and the duty receptionist said nothing could be done but was unable to confirm if a check had been made in the Aster rooftop bar. I asked to speak to the duty manager and an Irish lady, whose name I sadly didn’t get, came out to speak to me. She was very apologetic and said it was not the normal standard we should expect from the hotel and promised to speak to the Aster staff and that she would get back to me by email before the end of the day. Sadly, no further communication was forthcoming and a follow up email to the hotel remains unanswered. We realise that the loss was our fault but the lack of interest from the staff and unfulfilled, empty promises from the management would definitely deter us from staying there again. It would appear that the management have no interest in fostering customer satisfaction.

Four Seasons Hotel Sydney

4.6/5284 Ulasan

Assad Tannous

5/5Terbaik

Besides charging me $170 to use the TV in the conference room but then reducing the cost after I complained the Four seasons is always perfect. Proxy vut always well worth the cost when on a business trip. They have all the facilities and go beyond on service.

Hotel Popular berhampiran Alpha Gourmet Cafe

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