Holiday Inn Bristol - Filton

Stayed here in October and November and it's a pleasure to see the hotel has been updated and the rooms are fresh and modern. Reception staff are professional and friendly and checkin was a breeze . Only issues I experienced on both of my stays relate to the heating this appears to turn itself off after a set period which unfortunately means in the morning you wake to a cold room , This happened during both stays in different rooms on different levels , I understand energy saving but the coldest months are coming and waking to a cold room isn't great . The pillows are also not the thickest and for me they could do with improvement they feel like they've bought a value range of pillows . The food within the restaurant and bar is the normal Hotel fair but I found the portions to be large and the food well prepared and tasty . When I need to stay in Bristol again I wouldn't hesitate to stay here again apart from the heating the hotel is perfectly adequate for a few nights stay in a clean and fresh hotel

Really is a Shame that it was used as an immigrant hotel! If we had known this we would have booked elsewhere, I would definitely avoid this hotel. Customers need to be made aware of this sort of thing this will forever known as a rest stop hotel for,,,,

The hotel has been recently refurbished in many areas, and the room was therefore very clean and fresh, with excellent blackout curtains for a good night’s sleep. Huge wall-mounted TV, but a shame that for some reason it switched on by itself in the middle of the night (and whilst it was a good quality smart TV, it hadn’t been properly set up, so the available BBC iPlayer app hadn’t been installed - which is a technical oversight I think). The bathroom was a good size, but the shower pressure was fairly weak. The long corridor from reception to the bedroom block at the rear could do with some interior design treatment - as it stands, with its stark white walls, no artwork, and clinically harsh lighting, it felt like a hospital corridor! Hopefully this will be improved as the refurbishment continues. Breakfast was fine, with a reasonable continental selection, but undercooked bacon and very greasy fried eggs. Nice to see teapots available for the self-service hot drinks. The orange juice was really poor quality (more like highly diluted orange squash, actually). The £5 charge for parking was a minor irritation (I’d expect to pay for parking at a city centre hotel, but not for a hotel in a suburban location where space is really not at a premium). Overall, a fairly good choice for a hotel on the outskirts of Bristol, but could do with a bit more attention to detail in some areas.

Great place to stay if visiting Bristol , very close to motorway network . Nice friendly helpful staff , good buffet breakfast to start your day , ample car parking at £5 a day , nearby bus stop and train station (walking distance) to take you into Bristol center and good pub food , The Fox Den , on site...........

I have just booked a room to stay at the hotel. I got what I thought was an excellent value rate on agoda of $84 plus tax for the room. However, then, after I had paid, I notice they added an extra person charge of $106 for the night - this is much more than the room rate. I only saw this after I paid as this shows right at the bottom of the second screen and I pressed the continue button (which was higher up) without seeing the additional charges (which would have caused me not to book the room). I only saw once I had paid and got my confirmation so I tried to cancel immediately. The cancellation policy stated that "Any cancellation received within one day prior to arrival will incur the first night's charge". To me a day is 24 hours. However, even though there were 35 hours before check in at the time of booking, I was unable to cancel without losing my $207 as it came up non refundable. This is disgusting. What is even more disgusting is that it would have actually been cheaper to book two separate rooms. Except I don't have this option as my daughter is disabled and can't stay in a room on her own. Feeling totally tricked as I booked this hotel out of town as I thought it was better value than a hotel in town.......but I have ended up paying $207 instead of around $100 more for a hotel miles from my son's place rather than one round the corner which would have cost me $160 for the night. Feeling absolutely conned. Shame on you Holiday Inn Express. How can an extra person in the same room cost more than the 2 adults in there already? This is total robbery and I would like to warn anyone travelling as a group of three of the extra person con. I was conned, I feel stupid and angry, please don't allow these rogues to con you too.

I registered my vehicle on arrival and this was witnessed by the Receptionist. I then receive a fine for £100 which I appealed against but had the standard reply of "not on our system". As a good will gesture the fine was reduced to £25!!! I will take this further with POPLA