Hotel berhampiran Yebisu Garden Place Tower, Tokyo

Great, well managed hotel in the Ebisu district of Tokyo. I was here for three nights before flying home. As mentioned turn right after you exit the JR train station and walk all the way down through the tunnel to the hotel. I really like the the outdoor mall at the Yebisu Garden Place with it’s unbelievable food court. This place should win an award for a urban outdoor development with book stores, coffee bars , high end restaurants, hotel and train station. If I’m traveling with my wife I would stay here. If I m traveling with my teenage kids I would stay at the Hyatt in Shinjuku as it is closer to the action. I loved the 17th floor executive lounge for afternoon snacks and drinks . But I preferred the lobby lounge for breakfast as it had a better selection of items. I would not however pay $130 extra for the lounge. The rooms were very nice . I was so impressed with how clean the rooms and lobby were maintained. This is a world class hotel in the upper price range.

Seems like mostly local people from Asia and Japan. Not really for western tourists IMHO. It’s very quiet and respectful. You need to be self sufficient as there is no service. This is really important. It’s not a place for excited tourists with big expectations, excitement, entitlement and a lot of questions and needing help. No helping with translations, suggestions, or reservations. As English is also very limited. It’s not that kind of hotel. You should be tech savvy with the self check in and out kiosk process. Rooms are tiny and little claustrophobic so you should be a small person and not large. Don’t think you will necessarily get a room with all those windows in pics you’ve seen. Most rooms have 1 window like mine. You cannot make requests for floor preference or corner room or anything. You get what you get based on what room the kiosk assigns when you check in. You can not ask to change a room if you don’t like it. The luck of the draw. Rooms are really tiny and better for 1 person. We are a couple…one person has to climb over the bed to get off because there is no space and the mattress is up against the wall. We had to take turns in the morning to get ready. The other had to go to the lobby and wait. Toilet area is small and separate from small shower stall. There are no plug outlets for charging in the lobby. You only get 4 hangers in the room, that’s it, don’t ask for more. There are only 2 hooks where you hang the 4 hangers. Nowhere else to hang more than 1 wet towel or anything else. All your clothes and things end up in a high pile wherever you can put it. It’s very bare minimum. NO PLACE TO STORE LUGGAGE AFTER CHECK OUT so you’ve been warned. Go elsewhere as every other hotel does if you need it. Our next hotel was a similar rate that was 50% bigger that stored luggage both before and after our stay.

The Grand Hyatt is a quality hotel in a premium location. Great access to the metro and the best parts of Tokyo. Plenty of food options near by and walkable to Aoyama and Omotosando, the best areas in Tokyo (in my opinion). The hotel is clean, well maintained and managed. The food options are decent, but the breakfast options aren’t great. The club lounge breakfast is below average. It has a strong smell of fish from the Japanese breakfast dishes, and there are no eggs available. I’d look elsewhere for breakfast and wouldn’t put any value in this if that is a consideration to upgrading to club lounge. PROS: Quality rooms with nice wood upgrades and a very nice rainfall shower with strong water pressure. Rooms are a decent size for Tokyo. Service is very professional Location is ideal CONS: Dated rooms. TV’s are from about 1995, and the rooms are probably 10 years past due a remodel. With that said, they are quality rooms which do date better. Club Lounge breakfast isn’t great. No eggs, strong fish smell. Mattresses are hard and older, so not level. Globalist status did zero for me at the hotel. No upgrades, not even a higher floor as requested. Not a place to come if status upgrades are important to you. While I understand that a full hotel means no upgrades, it’s still possible to get a higher floor, which was requested but not granted. Overall I would say for the value this is your best Hyatt option in Tokyo given the service, quality, and location versus price.

Had a great time in Tokyo and stayed at Shinagawa Prince Hotel due to its location to NEX and was easy to navigate. Rooms were standard for Tokyo sizing and basic amenities all there. Rooms were comfortable and clean after long days outside, thank you!

Hotel is located across from the station, about 5-7min walk. the hotel is behind some building that's on the main road. Just gps it's general direction and walk towards it, then pay attention for writing/signs that direct you to the lobby. Hotel comes with its own mini plaza, with retail shops, food court, restaurant, kids bowling, convenient store, tax free shops, cosmetics, pharmacy, etc. Service is efficient and polite. The room is small obviously because it is Tokyo Japan. But the room is Japanese clean, so you can be sure that comfort level is there. Everything in the room serves a purpose and no space is wasted. typical Japan plastic cramped bathroom, yet very clean, spotless, feels newer, strong shower flow that will ease your full day of walking around town.

This hotel is excellent, location is very good, near many sights in Tokyo, staff are very nice, and really take consideration on our needs, will visit this hotel when we travel to Tokyo again.

Medium sized rooms (for westerns), good housekeeping. Personnel really helpful. Very well situated, close to public transportation. And the best advantage of the hotel is the price; For an expensive mega city like Tokyo you will find the prices very very reasonable. Highly recommended.

Hotel location, cleanliness is good. But they gave limited parking space, for such a big hotel. Please book in advance if u r driving. Also, the receptionist is not helpful, they leave you to manage if there's no more hotel parking. It's still a distance to walk to the shinjuku city centre. Single female, not advised to stay as it's near the red district.

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

I lived for two days in a row. The facility was good. There is a convenience store on the second floor, you don't have to pass the front desk to get there, wearing pajamas is fine lol. BTW the restaurant on the first floor is fine but kind of lack of taste.