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Pullman Tokyo Tamachi
4.7/545 Ulasan

Pullman Tokyo Tamachi

Shinagawa Tokyo|0.19km dari Honshiba Park

Tempahan terakhir 14 jam yang lalu

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.

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Hotel Villa Fontaine Grand Tokyo-Tamachi
4.5/5158 Ulasan

Hotel Villa Fontaine Grand Tokyo-Tamachi

Shinagawa Tokyo|0.67km dari Honshiba Park

Tempahan terakhir 11 jam yang lalu

年間の半分以上は仕事の都合上「ホテルステイ」をさせて頂いているおりますが、ここまで残念な(ひどい)ホテルは体験した事はございません。 特に酷いのは「接遇力」「イレギュラーへの対応力」「引継の正確さ」が、まったくと言っても良いほどなっていないという事です。 まずはハウスキーピングのクオリティの低さです。部屋が破損していても、そのまま修理などもせずに「部屋の清掃が完了した」という事でお客様を通してしまうという点。私の場合は、スイッチが破損していた事もありましたし、黒色の日除けカーテンが。レールから外れていたりした状態で、部屋に通された事は2回ございました。 そして「2名」で予約しているのにも関わらず「1人分」の部屋のセットになっていた事もございました。この件は「ハウスキーピング」の責任というよりかは「申し送りが正確に行われていない」という、ずさんなホテル運営が浮き彫りになっていると思います。 そして「料金」の伝達の正確さも残念ながらなっていません。オリジナルの予約の部屋よりも、当日少し広めの部屋にアップグレードを有償でお願いしようとしたのですが、スタッフによって「案内金額」が異なり、二転三転としていた事もございました。 あまりにも「金額提示」が二転三転していたので「今後、どの様な対応になるのか」という事をホテルの方に聞いても「責任者が休みで決裁が出来ないので、責任者と連絡がつかないと対応出来ない」と言われました。 私は24時間営業のフロントデスクを保有しているホテルにおいて、責任者(決裁者)が不在のホテルなど初めて見ましたし、それも「終日決裁者不在」という、社会通念上ありえない状況に大変困惑を致しました。 ホテル業界だけでなく、どの企業でも「料金の提示」というものは、とても重要であり決して誤りのあってはいけない分野だと私は考えておりますし、そう社会人になってからも厳しく教えられてきました。 責任者の男性マネージャーさんに、上記の件について「意見」を申し上げても「口答え」はしますし「会話の最中にお客様の話にかぶせて言い訳」はしますし、そもそも「接客用語」も正しく使えておらず、責任者の接遇がなっていないが故に、部下に当たるスタッフの皆さんもホテルマンとしての「本質」を見失っている様に感じます。 お客様の見える所でスタッフ同士が会話している様に見えるのも問題ですし、私がフロントに行っても、しばらく会話をやめずに、私が声をかけるまで何も対応に入らないというスタッフもいます。フロントから、お客様がドアから入ってきた瞬間から、スタッフはお客様の様子について、顔を向けて確認(挨拶・会釈)しないと、ホテルのフロントとしては非常識です。 お客様から「苦情」を頂いてから「改善」をするのでは、3流のホテルです。1流のホテルは「想定されるトラブル」を防ぐ努力を行い、それでも予測不可能なイレギュラー対応については、トラブルから学ばせて頂く。これはホテルの基本姿勢です。 抑々「部屋の破損」「料金の案内の二転三転」「人数分の部屋セットが出来ていない」「言葉使いがなっていない」という分野は「想定されるトラブル」以前に、ホテルとして、あってはならない基本中の基本であります。 今のホテルヴィラフォンテーヌグランド東京田町様のクオリティでは、お世辞にも「このホテルはお勧めです」とは言えません。まったくマネジメント、危機管理がなっておらず「サイレントクレーマー」は二度と泊りにはきてくれないホテルです。 お客様の多くは「苦情」を言わずにホテルを後にします。しかしホテルは「サイレントクレーマー」を一人でも減らす努力をしなければ、数字に直結しません。売上が良いホテルから「接遇」に力を入れなくても良いなんという考え方もあり得ない事です

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Lihat Ulasan Tetamu untuk Hotel di Tokyo

Mencari hotel berdekatan Honshiba Park? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Hotel Mielparque Tokyo
3.9/50 Ulasan
Around Tokyo Tower
落ち着いたいいホテルです。安く泊まれました。朝食は和食を選びました充実してました。部屋は少々狭めで机が入り口に近く寒かったです。お風呂は深めでいい感じでした。アメニティは普通でした。チェックアウトはスムーズでした。
Pullman Tokyo Tamachi
4.7/545 Ulasan
Shinagawa
We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.
Super Hotel Tokyo Shiba
4.5/529 Ulasan
Around Tokyo Tower
It's a business hotel. Location wise not super good if you need to travel to the main tourist area in Tokyo but it's not a bad location to explore something more local. The nearest subway station is actually Mita station which is under the Toei Metro Line. About 5-7min walk. If you need to connect to Tamachi station which is a bigger JR station is about 15min walk. The good thing about this property is the great breakfast with good variety of food. If the timing can extend til 9:30am would be even better. Room size is bearable for couple but it's good enough for solo traveller. Only thing is the toilet size considering as very compact. When I sit on the toilet bowl, my knee can touch the wall. Barely can bend my upper body forward. The hotel comes with a hot spring which is a bonus. It opens from 12noon til the next morning 9:30am. You can have a hot soak after a long day and even late night before sleep. 7-11 & Family Mart located in between the Mita Station and the hotel. There's a supermarket hidden in the commercial building near by. You could walk on some small lanes between buildings would be a shorter walk from the hotel. Overall this is good for business traveller but if you want a cheaper option of hotel as a leisure traveller.
Hotel Gracery Tokyo Tamachi
4.4/5225 Ulasan
Shinagawa
loved my stay, location is good, about 6mins walk from the nearest train station! hotel had wifi, a washing machine (at your own cost ¥300 to wash and ¥100 for the dryer) EVERY FLOOR had a water dispenser. loved how there was a family mart, and 2 lawson convenience stores near the hotel. although the train tracks was right outside my window, i couldnt hear a single sound 👍🏼
Hotel the Celestine Tokyo Shiba
4.7/5181 Ulasan
Around Tokyo Tower
It takes about 7 mins to travel between the hotel and Tamachi JR Station which is in a good location. On the other hand, the hotel located a bit out of the busy areas and the visitors can enjoy a nice and peaceful moment there. There is a restaurant street closed to Tamachi Station and one can easily find many typical local restaurants. If you go to another side of the Tamachi Station, there is a shopping area where more restaurants and shops can be found. The hotel has a floor allowing guests getting free drinks, snacks, smokes and relaxation. I’d say it’s a kind of complimentary areas for guests for business. The room size is acceptable for a single guest or couples. Very clean and the air conditioner is adjustable (I really mean that as some hotels have such controls but are not workable) which made me feel a comfort stay there.
MONday Apart Premium Hamamatsucho
4.4/557 Ulasan
Around Tokyo Tower
Very spacious room. Family friendly room so much space for eating, sleeping, working. Good amenities like own washing machine in the room, kitchen things, wifi, tv, etc. very comfortable and places for baggages. They also have air purifiers for the room.

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