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Lihat hotel trending kami berdekatan The Harris Firm

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Grand Hyatt Tokyo
4.7/545 Ulasan

Grand Hyatt Tokyo

Roppongi Tokyo|0.93km dari The Harris Firm
The Grand Hyatt is a quality hotel in a premium location. Great access to the metro and the best parts of Tokyo. Plenty of food options near by and walkable to Aoyama and Omotosando, the best areas in Tokyo (in my opinion). The hotel is clean, well maintained and managed. The food options are decent, but the breakfast options aren’t great. The club lounge breakfast is below average. It has a strong smell of fish from the Japanese breakfast dishes, and there are no eggs available. I’d look elsewhere for breakfast and wouldn’t put any value in this if that is a consideration to upgrading to club lounge. PROS: Quality rooms with nice wood upgrades and a very nice rainfall shower with strong water pressure. Rooms are a decent size for Tokyo. Service is very professional Location is ideal CONS: Dated rooms. TV’s are from about 1995, and the rooms are probably 10 years past due a remodel. With that said, they are quality rooms which do date better. Club Lounge breakfast isn’t great. No eggs, strong fish smell. Mattresses are hard and older, so not level. Globalist status did zero for me at the hotel. No upgrades, not even a higher floor as requested. Not a place to come if status upgrades are important to you. While I understand that a full hotel means no upgrades, it’s still possible to get a higher floor, which was requested but not granted. Overall I would say for the value this is your best Hyatt option in Tokyo given the service, quality, and location versus price.
The Tokyo Edition, Toranomon
4.3/5119 Ulasan

The Tokyo Edition, Toranomon

Tokyo|1.05km dari The Harris Firm
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Lihat Ulasan Tetamu untuk Hotel di Tokyo

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Oakwood Hotel & Apartments Azabu Tokyo
4.4/5110 Ulasan
Azabu
My stay at Oakwood was excellent. The room is spacious - including the bathroom and with kitchen and washing machine facilities. The room was very clean, including all the kitchenware and bathroom. My stay was extremely comfortable. The location is very close to the Metro station, and a few min walk to the azabu juban area with lots of shops, supermarket and restaurants. I also have to commend that the staff and concierge at the hotel are extremely helpful and responsive, they helped with my various requests promptly. I stayed in 2 different rooms, one of the rooms had the view of Tokyo tower. I will definitely be back!
Floral Iron Tower Hotel Tokyo
5/50 Ulasan
Azabu
各方面都很好
Guest House Tokyo Azabu
3.4/514 Ulasan
Azabu
今回、連泊で利用させて頂きました。 スタッフの方が最初にとても丁寧に説明をして下さり、カプセルですが、とても快適に過ごす事が出来ました 男女共用ラウンジは、朝の8時〜夜0時までとなっていて少し不便さはありますが(夜中に飲食が出来ないので)、それを除けば、フロアーや共用部分も毎日清掃をしている感じですし、とても清潔感のあるゲストハウスでした また利用させて頂きたいです。
The Lively Azabujuban Tokyo
4.4/568 Ulasan
Azabu
Great Hotel and amazing place to stay! Front Desk Staff was Great! The way their approaching me with smile made me feel “Family welcome” Welcome drink was amazing and Lobby was WOW like a sports bar also. When I entered to the room, I felt relaxed and refreshed because of the great set up and cleanness by housekeeping staff. It was amazing that there was everything I needed in the room. Amenities, coffee etc. The bar on 9th floor has great view and amazing signature cocktails. Bar staff was professional and lovely! Thank you so much,I will come back again. The Lively hotel showed to me great hospitality.
Mitsui Garden Hotel Roppongi Tokyo Premier
4.4/5355 Ulasan
Roppongi
We use this hotel regularly , always the standard is consistent and no complaint . Sometimes the price can be quite high though
Janu Tokyo
4.7/55 Ulasan
Roppongi

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