Hotel AC Hotels by Marriott di Toledo

We traveled to Toledo from Madrid with the intention of staying just one night. When we arrived at this hotel we were extremely impressed. The building is very unassuming from the outside but the interior is beautiful. As soon as we got to our room we called the front desk to book a second night. Staff was wonderful, breakfast amazing and the room was very spacious, which is not common in Europe.

Great Hotel in the city centre. Top location. Spacious rooms with great beds. Nice staff. Mini Bar. The free walking tour in. English starts in the front of the hotel. The sightseeing busses ar with 50 metres. Ideal for a two or three days stay in the old city of Toledo

Pues le robaron el bolso a mi mujer en un salón privado en la 2° planta y con un camarero controlando el acceso al bufet, el ladrón o ladrones paso por recepción fue al salón del bufet estuvo hablando con el camarero q controlaba el acceso (porque yo lo vi y el me lo confirmo) y sin embargo no se porque razón le dejaron permanecer el el salón (a mi me preguntaron por la habitación para pasar) y en un despiste nos robaron el bolso. Creo q habría q ser muchísimo más cuidadoso con el acceso, ya veremos como termina esto Entre los 3000€ q sacaron de la tarjeta y los más de 1000€ de perdidas por efectivo, movil, gafas, llaves coches, etc, la estancia me salió por un pico. OJO NO DEJEIS NADA DESATENDIDO En principio el hotel rechaza cualquier responsabilidad y me dicen q no tienen seguro para responder del robo, ya veremos si la consejería de sanidad puede mediar en el asunto.

Great stay. I highly recommend this hotel,especially city-view room. It’s far from old town, but we could use by bus(1.4€)、by taxi(12€ from Renfe station). Receptionist were great and kind, they arranged us a taxi.

This Hotel claims to be 4 star but misses this rating significantly. On the PLUS side - Lovely traditional building in great shaded garden with two swimming pools. Good location to access the walled city via an escalator. Reception staff helpful & multi-lingual. The NEGATIVES - Hotel appears to be seriously under-staffed and poorly trained customer facing staff. Given the multinational guests staying there the customer facing waiting staff can only understand/communicate in Spanish. Breakfast was chaotic - have to seek out a staff member to take your order & on one occasion not arriving until challenged then delivered cold. Not able to get a drink of coffee/beer at 12.00 noon - told bar didn't open until 1.00pm. No bar service at pool, having to go down 3 flights of stairs to get a drink - but not until 1.00pm earliest! despite 28 degrees of heat. Ask to see their drinks list & you get a blank stare back or the word ”drinks?” Full menu in restaurant only available Thurs to Saturdays! Rest of week is every limited menu (same menu at dinner & lunch) will no other options for food outside of lunchtime at 1.00pm or dinner at 8.30pm. In 4 days we saw no evidence on any effective management of staff or processes to ensure staff control, direction or to deliver effective or good customer service. The customer service falls well short of accepted 4 star standards with limited availability of food/times and drinks when required during Toledo hot days. Apart from the property itself & gardens the overall experience would barely achieve a 2 or 3 star rating internationally. Our 3 star hotel in Segovia was more satisfying.

I wouldn't consider this a 5 star hotel, the views and surroundings are great, but that's about it. The hotel needs a proper renovation, the furniture is outdated and with clear marks of usage, musty and dust covering a lot of areas. The entire place gives a 70s vibe, and not in the good way. The worse bit for me is how poorly sound proofed the rooms are. The corridors' floors are tiled but there's a wide gap between tiles, so when people walk around carrying luggage, it sounds like a freight train just passing outside the room. Not great when that happens early in the morning. The breakfast and restaurant are ok, and most of the staff are nice.

Stayed 3 nights on a Leger Holidays tour. Room was ok. Had a safe (but it wasn't secured to the wall which makes it a bit pointless really) Mini bar/Fridge and hairdryer. Free air con that packed up on our last morning. Good spread at breakfast and although the restaurant gets crowded there is also an overflow room. The bad points: 1/. The cafe style bar area isn't really big enough for the size of the hotel, although there is a large lounge area adjacent to the Reception desk and entrance I always feel you lose a bit of atmosphere in these such areas. 2/. We couldn't get cold water out of the basin mixer tap or the shower. It was hot water or nothing. 3/. There was an Iron available on request but there appeared to be only one. So if a guest held onto it you had to go without.

This hotel is simply magnificent! The entire stay was faultless, from the checkin to check out, the staff couldn’t have made our stay any better. We enjoyed all the facilities of the hotel from the breakfast through to dinner with a trip to the spa in between! My wife is vegan and quite often finds it difficult to be accommodated in northern Spain, but whilst the menu was limited for her, the staff went out of their way to help. Can’t wait to come back!!

On the positive side, the rooms are spacious as are the bathrooms - could do with an update, but bigger than average; Housekeeping was efficient. However, with almost 300 rooms,be aware that this hotel caters for tourist parties/conferences/events with all that that implies i.e. 2 sittings for breakfast. There was a huge choice for the buffet breakfast, but not a place for a romantic breakfast, or indeed dinner, as the noise level in the cafeteria is very loud; I hesitate to call it a restaurent as there is another in the complex which we didn't try. The hotel is also about 2kms from the historical centre of Toledo, which could be one of the reasons for your visit. Apparently it is possible to walk there (uphill after a flat approach, and in the heat?), but it is difficult to navigate and the receptionists weren't able to be much help. As a consequence in order to visit you need to take a taxi (approximately 10 euros each way) which adds to the cost. And if you don't wish to eat at the hotel you also need to book a taxi. In this respect, the receptionists were very helpful. If your reason for visiting Toledo is for a conference, then this could be for you, otherwise as a simple tourist, I would look elsewhere in town.