Hotel Toledo dengan Kolam Renang

Cuando llegamos, la habitación estaba preparada. En la recepción fueron muy amables ofreciendonos desayuno para el día siguiente, y, qué decir de la habitación, estaba genial, tenía mucho espacio y el colchón muy cómodo. No cogimos el parking del hotel pero justo delante del hotel hay muchos sitios para aparcar y no tuvimos dificultad para encontrarlo. Todo un acierto, sin duda volveremos!

All Paradors are very good. We have used many and never been disappointed. Toledo is outside the city, but with spectacular views of the rooftops. Toledo itself is disappointing for a lack of decent restaurants - we should have stayed to have dinner in the Parador! Good quality rooms, but unless you are in a suite, there are no tea/coffee making facilities and you cannot get a hot drink in the morning until the breakfast room opens. This needs to be rectified. Otherwise, the closure of the pool was a disappointment, but the hotel took the trouble of warn us of that before we came.

This Hotel claims to be 4 star but misses this rating significantly. On the PLUS side - Lovely traditional building in great shaded garden with two swimming pools. Good location to access the walled city via an escalator. Reception staff helpful & multi-lingual. The NEGATIVES - Hotel appears to be seriously under-staffed and poorly trained customer facing staff. Given the multinational guests staying there the customer facing waiting staff can only understand/communicate in Spanish. Breakfast was chaotic - have to seek out a staff member to take your order & on one occasion not arriving until challenged then delivered cold. Not able to get a drink of coffee/beer at 12.00 noon - told bar didn't open until 1.00pm. No bar service at pool, having to go down 3 flights of stairs to get a drink - but not until 1.00pm earliest! despite 28 degrees of heat. Ask to see their drinks list & you get a blank stare back or the word ”drinks?” Full menu in restaurant only available Thurs to Saturdays! Rest of week is every limited menu (same menu at dinner & lunch) will no other options for food outside of lunchtime at 1.00pm or dinner at 8.30pm. In 4 days we saw no evidence on any effective management of staff or processes to ensure staff control, direction or to deliver effective or good customer service. The customer service falls well short of accepted 4 star standards with limited availability of food/times and drinks when required during Toledo hot days. Apart from the property itself & gardens the overall experience would barely achieve a 2 or 3 star rating internationally. Our 3 star hotel in Segovia was more satisfying.

I wouldn't consider this a 5 star hotel, the views and surroundings are great, but that's about it. The hotel needs a proper renovation, the furniture is outdated and with clear marks of usage, musty and dust covering a lot of areas. The entire place gives a 70s vibe, and not in the good way. The worse bit for me is how poorly sound proofed the rooms are. The corridors' floors are tiled but there's a wide gap between tiles, so when people walk around carrying luggage, it sounds like a freight train just passing outside the room. Not great when that happens early in the morning. The breakfast and restaurant are ok, and most of the staff are nice.

This hotel is simply magnificent! The entire stay was faultless, from the checkin to check out, the staff couldn’t have made our stay any better. We enjoyed all the facilities of the hotel from the breakfast through to dinner with a trip to the spa in between! My wife is vegan and quite often finds it difficult to be accommodated in northern Spain, but whilst the menu was limited for her, the staff went out of their way to help. Can’t wait to come back!!

On the positive side, the rooms are spacious as are the bathrooms - could do with an update, but bigger than average; Housekeeping was efficient. However, with almost 300 rooms,be aware that this hotel caters for tourist parties/conferences/events with all that that implies i.e. 2 sittings for breakfast. There was a huge choice for the buffet breakfast, but not a place for a romantic breakfast, or indeed dinner, as the noise level in the cafeteria is very loud; I hesitate to call it a restaurent as there is another in the complex which we didn't try. The hotel is also about 2kms from the historical centre of Toledo, which could be one of the reasons for your visit. Apparently it is possible to walk there (uphill after a flat approach, and in the heat?), but it is difficult to navigate and the receptionists weren't able to be much help. As a consequence in order to visit you need to take a taxi (approximately 10 euros each way) which adds to the cost. And if you don't wish to eat at the hotel you also need to book a taxi. In this respect, the receptionists were very helpful. If your reason for visiting Toledo is for a conference, then this could be for you, otherwise as a simple tourist, I would look elsewhere in town.

We had booked two nights at the hotel but really considered checking out after the first nigh as a car is required to visit the city and the restaurant was closed. I showed the receptionist their web page and it said that the restaurant was open. A few hours later we were told that a meal would be coked for us and could we choose what we wanted. It appeared that one chef was ill and the other chef came in and cooked just for us, this was a piece of great customer service which we appreciated. I believe that due to covid the hotel was not getting many guests and therefore revenue was down, this also showed in the garden not been kept tidy, although the pool was in good repair. The room required a little tender loving but had a fridge and AC but no safe. The public areas in the hotel were clean and tidy. The panoramic view of the city was spectacular. I feel for the hotel owners as with reduced revenue they did not have enough money to spend on the outside areas, but I think that as the number of guest increase the hotel will shine once again.

A lovely hotel just outside Toledo. Easy parking and a warm and welcoming receptionist who gave us tips on options for getting into town. A beautiful room with a great view and very comfortable beds. The shower was great too. We enjoyed a good dinner in the restaurant and had a quiet night's sleep. Definitely recommend.

Dengan penginapan di Duplex University City Centre di Toledo (Pusat Bandar Raya Toledo), anda akan berada dalam lingkungan 15 minit memandu dari Puy du Fou España dan Plaza de Zocodover. Hotel ini berada 0.2 km dari Convento de las Agustinas Calzadas dan 0.4 km dari Convento de los Carmelitas Descalzos.Gunakan peluang rekreasi seperti kolam renang terbuka bermusim atau kecapi pemandangan dari teres dan taman. Hotel ini juga menampilkan akses Internet wayarles percuma dan bantuan pelancongan/tiket.Di Duplex University City Centre, nikmati sajian yang memuaskan di restoran.Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat.Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam).Selesakan diri anda di salah satu daripada bilik berhawa dingin yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan ketuhar. Televisyen skrin rata dengan program digital menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dilengkapkan dengan tab mandi rendaman dalam dan kelengkapan dandanan diri percuma. Kemudahan yang disediakan merangkumi ketuhar gelombang mikro, dan anda juga boleh meminta untuk katil bayi/kot (surcaj).

Good: The hotel room was large ,nice smelling with free beer. We enjoyed the pools and the women who checked us in were kind and pleasant The Bad: constant miss communication regarding booking a massage and expectations. Despite emails back and forth there still was no clarity and a clear understanding. We stayed here for the massage and culture experience but it turned into a nightmare and our the only worse place and extremely stressful negative experience we had in Spain Trip as they seem to have become too greedy as the now offer massages in a small room packed with beds and no dividers. When booking the massage the had an old website that showed a two person room. The night time manager told us we would have our full massage time in the two person room which was a lie as the woman stopped in less than 5 minutes and said she was done. We were given our money back but it ruined our whole experience and instead of calmly us it caused us more stress. It didn’t matter that we were hotel guests as they just wanted to fool people in and out and the 5 minute experience was fluff as they only rubbed oil on your body and it wasn’t even a massage. The Ugly: we did not want to leave this review and offered to sort things out with the hotel night manager, however his attitude was that it doesn’t matter and said go ahead because people will always come to this hotel. He seemed arrogant and unapologetic and had no intentions of making any amends for our horrible experience. The morning breakfast was disgusting cased diarrhea which sums up the overall mood.