Hotel berhampiran The Bay Club, Toronto

The service of the cleaning and catering staff was very good. However, the front office staff was not very professional. I booked two rooms for my family and me for 7 nights initially and then extended for another 3 nights under another booking. I was confirmed by the receptionist on 2 occasions that I didn't need to check out and could stay in the same room. However, in the evening of the 8th night, we were told that we had not done any checkin for the 2nd booking even though we have got new keys to the 2 rooms that morning. It was such a mess and we had doubts to the security of this hotel. Besides, one of the rooms was smelly and we needed to turn the temperature of the room to around 20 degrees so that the smell was not so obvious.

This hotel boasts a fantastic location, conveniently close to public transportation. The rooms are impeccably clean, ensuring a comfortable stay. However, do note that it can get quite busy due to its popularity.

Good location and nice king size bed room Just wifi needs to pay and free for Marriott member only I am the Marriott member but during the check out , it charges me wifi fee , after discussion, then it was waived as I am the member , I would suggest to Offer free wifi for hotel customers as this is very common in all other high class hotels

I’m a big fan of the Canopy brand in general, but I have a hard time loving this particular Canopy. It seems like it’s designed more to look great than to be great. For example, the electric controls next to the bed are unnecessarily complicated— there’s about 9 buttons to control different lights and shades and things, and it isn’t easily usable. You have to hunt through all of them and try to remember the difference between the sconce light and the halo. It’s needlessly complex and that makes it harder to use. There is also a motion-activated night light under the bed, so if you get up in the middle of the night, it shines a light for you, which isn’t great if your partner if sleeping or even if you yourself want to try to go back to sleep. The night light is hyper sensitive, so it activates even if you just lay in bed and dangle your leg down. And there’s no way to disable it. If you don’t want lights going off every time you get out of bed, you have to shove a pillow under the bed to block the motion sensor or cover up the light. I love the filtered water/ice stations (one of my favorite parts about canopy hotels!) but the ones I used here seemed a lot more temperamental than others. You have to hold your water bottle at exactly the perfect angle before water will dispense, but since there’s no instructions, you have to poke around til you figure it out. There’s no little shelf in the shower stall, so if you bring your own toiletries, you have to either put them on the shower floor or balance them on top of the wall-mounted toiletry bottles. I also didn’t love that there’s no door on the bathroom and only frosted glass around the toilet cubicle. The bed was great — very comfy — and the blackout shades were an excellent touch. Very convenient location, close to the subway. And the decor is beautiful, very sleek and bright. It just all feels like it was designed without any context of how a guest will actually interact with all these things.

Location is perfect, right by city hall and connects the the paths. Rooms were spacious, clean, and updated. Complimentary breakfast was included with our packaged booking which included various items to choose from. The amenities were amazing. The heated swimming pool is half indoor and half outdoor, and the sauna was clean and hot. The gym was amazing and fully functional, one of the best hotel gyms.

The service at reception was ok. Elevators took forever to go to my floor or come back down. When I checked out it took 30 min on the elevator to get to the lobby from my floor. No water or snacks in the room. No coffee pot or glasses in the room. The cleaning lady refused to clean the room when I was there. So I left and let her know and came back and it was still not clean, pretty annoying. The menu lacked options. After I checked out I asked for a taxi and they gave me an unlicensed one which I didn’t notice until after we left. Paid considerably more for the fare. I don’t recommend this hotel.

全新的酒店，完全超出了多倫多的風格，非常chic,stylish,復古的金屬元素，混搭的很潮。配色大膽時尚。新的酒店在很多細節都很仔細，超級好評！

I can't say enough wonderful things about the Delta Downtown Toronto! We were treated like favoured guests, our every request was handled with professionalism and real concern for our happiness with the quality of our stay, and every staff member was friendly, helpful, knowledgeable, and efficient. The room was spotless and gorgeously appointed; even the bathroom was stunning with a fantastic view of the city. Our only sad point was that the pool closed the weekend we stayed there, for what I presume was emergency maintenance, which was disappointing. I would stay with Delta again for sure; fantastic hotel chain!

Great clean room and love the city view! Room is spacious. Nice firm bed. Bathroom is clean and spacious too! Do note that they do not have electric kettle in the rooms, so do request for one if you need one. Slightly outside of downtown Toronto approx 20-30mins drive out, depending on traffic. Got the room at a great price during Black Friday, for non peak season!

The room doesn’t have a kettle, so when I need to have a hot tea, every time I need to go down to get some hot water. Otherwise, everything is good.