Hotel berhampiran Kaymakli Monastery, Trabzon

Poor response and attention from reception and housekeeping on the day of arrival. The hotel appears to be nice but standards dropped due to poor management attention. Very poor value for the stay. I booked a suite and was disappointed with a torn bathrobe and low quality linen. Check in experiences was awful and front desk staff appeared to need some training. Breakfast was basic and replenishment was poor as some items won’t be available if you come during the last 1 1/2 hour of the service time.

Nice stay helpful staff and smiles faces good location near to everything and maydan so close lees than a minute you be there on comment about the breakfast didn’t have a lot m of things but its ok You will enjoy there during your stay there highly recommended for everyone who is visiting Tarabzon

메이딘공원 바로 앞 쇼핑가와 인접 위치 매우 좋음 조식은 별로 드라이어 고장으로 교환요청했으나 주지 않음..겨울이라 내 드라이어가 있어 사용함

Would highly recommend this hotel. It is conveniently located with lots of shops and restaurants close by. The parking garage is very confusing, however. We did eventually find it underground. The hotel staff was all very friendly and helpful. They assisted us with booking drivers to the local sites like Sumela Monastery. It was a wonderful stay!

ramazan bayramı başında 2 günlük Trivago Book&Go üzerinden yaptığımız rezervasyon, Otel tarafından haberimiz olmadan iptal edildi. Rezervasyonda ödeme otel e check-in yapılırken ödenecekti. Ama otel sahiplerimiz telefonda görüştüğümüzde peşin para çalıştıklarını ”hayatlarında” böyle bir şimdi al/otelde öde yöntemiyle çalışmadıklarını belirtip rezervasyonumuzu iptal ettiler. Paranızı böyle rezil işletmeler için harcamayın. Paranızla rezil olmak istemiyorsanız bu otelden uzak durun.

We enjoyed our stay. The room was clean and the beds were comfortable. Our best recommendations!

We stayed here for two nights, and I strongly advise you to find another hotel. The customer service we received from this hotel was very, very bad, and the issues we had during our stay revealed that the hotel takes no ownership for problems - even problems that it actually causes. To our amazement, no manager was available to talk to us during the entire two-day duration of our stay. The staff had confirmed by email in advance of our stay that they would look after some important packages for us, which would arrive before we did. However, when the packages had arrived, they told the shipping company that they did not recognise our names and sent them away, which resulted in us never seeing them again. They tried to blame the shipping company, but we were able to obtain confirmation that it was not the shipping company's fault. This may seem like a problem that would not affect you, but my strong view is that no significant problem would be handled any differently. The management of the hotel were clearly comfortable to leave ill-equipped reception staff to cope without any support. I have never in my several decades of travelling encountered a situation where it was not possible to speak to a manager at any point during a stay or to have anyone take responsibility for resolving a customer's compliant. Aside from the terrible customer service, I believe the quality of the hotel is nowhere near high enough to justify the relatively expensive cost of staying there. The breakfast felt like an exercise in cost saving (the only bread being cheap white slices, having to ask on both mornings for milk to be provided, no fruit, no variety in anything else), with none of the quality that we experienced in other hotels we stayed in across Turkey. I know that it can be tempting to ignore a poor review when there are others that are more favourable, but I hope my advice is helpful. I urge you to book somewhere else so that you can enjoy your stay in Trabzon more than we did.

Çok temiz. Güler yüzlü ve yardımsever çalışanlar. Her gün çeşitli açık büfe kahvaltı. Meydan'a yürüyerek kolayca ulaşılabilir. Yakınlarda Camii var.

We spent 4 nights in this hotel as a base for our trips in northern Turkey before heading to Istanbul. The hotel was average, with modest rooms and breakfast. Rooms were ok though, with fairly good wifi and a small LCD TV. Bathrooms were not bad and clean. Tea and coffee facilities are present as well. The rooms are quite old and should be refurbished soon, but I think they already have better rooms, probably the ones with a sea view. The staff were friendly but usually couldn't speak english. The location was not very close to citycentre but taxis are not very expensive. There's a supermarket very close to the hotel and they have quite everything from groceries to fruits. Maybe it's not the best hotel in town but for a budgetary hotel it's not a bad choice.