Hotel Trouville-sur-Mer dengan Gim

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!

Dengan penginapan di Best Western Plus Hostellerie du Vallon di Trouville-sur-Mer, anda akan berada berhampiran pantai, dalam lingkungan 10 minit memandu dari Pantai Deauville dan Port Morny. Hotel disahkan mesra alam ini berada 14.6 km dari Pelabuhan Lama Honfleur dan 28.6 km dari Pantai Cabourg.Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda boleh menggunakan kemudahan rekreasi seperti kolam renang tertutup, tab spa dan sauna. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, bilik arked/permainan dan televisyen di ruang bersama.Dapatkan santapan anda di salah sebuah daripada kedai kopi atau kafe di hotel, atau pilih untuk menjamu selera dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 10:30 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres, daftar keluar ekspres dan surat khabar percuma di lobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 61 bilik tamu. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan surat khabar percuma, manakala pengemasan disediakan setiap hari.