Hotel berhampiran Museo del Carcere Le Nuove, Turin

I had previously stayed at his property 20 years ago on my first ever visit to Italy and so I was so excited about staying there again. When I booked, via HRS.com, it was stated that the hotel had centralized air conditioning. I booked a rate that was cancellable up until 18.00 without penalty. Upon arrival at the hotel, around 21.00, I found that I was allocated in a decrepit old room that was full of old furniture that was falling apart. There was no air conditioning at all and the shutters had been open all day, which meant that it was over 40 degrees in the room. There was no way I could sleep in there. The reception claimed I had been given an ‘upgrade’ to a 2 bed room (though in what universe a grotty old room could be considered an upgrade is beyond me) and told me there were no other rooms available that night. The room was completely unusable due to the heat and, as a result, I had to get another room at a different hotel for the night, paying for another hotel in the process. The hotel insisted that I pay for the room and have refused to refund me to either my travel agency or my bank. Indeed, the information they gave to my bank was completely incorrect, claiming the room was covered by air conditioning even though it was unbearably hot and there was only a puny small fan that blew the hot air around the room. If they had just refunded me or waived the room fee due to the poor condition of the room, I would have been inclined to give them a second chance. Instead, they have dug in and refused to take responsibility for a situation that is clearly their fault, promising a facility that they did not deliver. This hotel should be absolutely avoided by anyone looking for a good night’s sleep. Moreover, anyone looking for good customer service that has the interest of the customer at heart should also avoid it. My experience has been one of frustration and disappointment. It not only ruined this trip, it also ruined the memories of a trip I took years ago also. Never again.

Bell hotel di alta classe . Reception molto gentile e disponibile. Colazione deliziosa e ampia scelta di prodotti di qualità. Da ritornarci. Centro benessere gratuito per un' ora di completo relax. La stazione ferroviaria è a meno di 10 minuti dall hotel. Dall ultimo piano si può ammirare Torino le Alpi con certe viste mozzafiato.

If you book in advance, the prices very reasonable. Friendly staff, good breakfast, good place where you can work (if needed)

Situation excellente en plein centre historique de Turin. On a pu absolument tout visiter à pieds. Pleins de restaurants, bars, cafés, Gellateria près de l'hôtel. Parking payant sous-terrain et protégé sous l'hôtel. Hôtel moderne, propre. Personnel très professionnel et aimable. Petit-déjeuner buffet consistant et complet. Nous retournerons sans aucune hésitation dans cet hôtel.

I must admit I had my concerns. My first impression I had when I saw this place while booking it was that it is some kind of a youth hostel. Yet, I took the chance and booked it. I am glad I found this most welcoming hotel. This is a mixed facility. The first 4 floors are only for university students and the top 2 (5+6) are for hotel guests. The decoration is great, new and maintained greatly. They even installed a new decorative wall paper in our floor even that the walls were in a very good shape. The staff is great, both at the front desk and the Baristas at the open dining area. The lower ground of the hotel is amazing. It has laundry machines and dryers operated by a convenient app provided by the front desk. It has quiet learning area, a gym, cooking stations, table tennis, pool table and a large screen to project your movies. Breakfast is very basic, yet, the coffee is great. The rooms terraces face the interior yard in which students may gather and have some fun. Don't mistake, it is fun, not extra noise or anything like it.

Heres our own review: Staff: 5 Quality of the room: 5 Room cleaning: 5 Garage: 5 Charging EV possibility: 5 Breakfest: 5 The macchiato in the morning: 6 out of 5 :-) Nearby facilities: 5 Thanks to the staff at NH hotel Piazza Carlina for making us feel so welcome! You all (reception team, room-cleaning team, garage-team, kitchen-team, bar- and breakfest team) made our experience of Torino much better than we hoped for. And we will love to visit this hotel again. And we will have no problem of advicing other to try this hotel. The large clean rooms and the perfect breakfest are alone enough reason to visit NH Piazza Carlina.

The only thing that needs improvement is not many choices for vegan customers to eat at breakfast, I wish you would think about this to catch up with the world trades! Encourage lifestyle change to vegan, go green, and save our planet, these are important things to do right now. Make changes accordingly, Please and thank you!

I wish there were a bathtub because the bathroom was more than spacious. The shower was cheap. Otherwise, I loved the room with a high ceiling of 4330mm. This hotel only has city views facing the North and the South, but it is enjoyable and much better than NH's closed courtyard view. I loved the generous welcome drink at the bar. The receptionists were very nice and friendly and tried to fulfill my request as much as possible. And the building is beautiful, and the room is designed so well that it is functional. Next time I have anything in Lingotto, I will choose this hotel. The only downside is the hotel is a bit far from the metro station or bus stop, especially when you are with luggage.

Eccellente. Camera molto grande, accogliente, luminosa e perfettamente riscaldata, letto comodissimo, bagno con doccia molto ampio, colazione varia e abbondante, staff molto disponibile.

It was really clean and nice! Location was perfect:) 15min by car from the airport! Also the employees were so friendly and nice Thank you