Ulasan Kempinski Hotel Khan Palace Ulaanbaatar

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful review and generous recommendation. We're delighted that you had such a positive experience at our hotel.It's fantastic to hear that you enjoyed so many aspects of your stay - from our spacious rooms to our dining options. We take great pride in our culinary offerings, so we're particularly pleased that you found both our breakfast and restaurant meals to be excellent. We also appreciate you highlighting our staff's language capabilities and friendly service, as we strive to ensure all our guests feel comfortable and well-cared for.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back again in the future. Sincerely, Tamir Tsolmon, General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful review. It's particularly gratifying to know that you appreciated the cleanliness, comfort, and modern feel of your room. Our housekeeping team works diligently to maintain high standards, and I'll be sure to pass along your compliments to them.We take great pride in our staff's dedication to service, and I'm pleased that they were attentive and accommodating to your needs throughout your stay. We hope to have the pleasure of welcoming you back again soon. Sincerely, Tamir Tsolmon, General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your comprehensive feedback about your stay with us.We are delighted that you found our hotel comfortable, clean, and peaceful. Your positive experience with our staff and their friendliness means a great deal to us, as we strive to provide exceptional service.We appreciate your candid feedback about our Sakura Japanese restaurant. Regarding the massage service, we understand that as a relatively new offering in Mongolia, there is room for growth and improvement. We are committed to continuously enhancing our wellness services and training our staff to meet international standards.Your honest feedback helps us identify areas where we can do better. We thank you for your constructive observations and hope to welcome you back soon. Sincerely, Tamir Tsolmon, General Manager

Jawapan daripada Pihak Penginapan: Dear ZSZakonyi,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our facilities, amenities, and restaurant to be of 5-star standard. It's great to know our location and the service provided by our staff added to your positive experience. We look forward to welcoming you back soon!Sincerely,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear Ernest_Chng,Thank you for your feedback. We appreciate your comments on our convenient location. We're sorry to hear the service did not meet your expectations. We're always working to improve and will take your suggestions regarding service and renovations into consideration. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear valued guest,We're delighted you enjoyed your stay. Thank you for recognizing our team's efforts. We look forward to welcoming you again soon.Best regards,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear Ulrik H Karlsen,Thank you for choosing to stay with us at Kempinski Hotel Khan Palace during your visit to Ulaanbaatar. We greatly appreciate your feedback and are delighted to hear that you appreciated our clean and friendly service.At Kempinski Hotel Khan Palace, we strive to provide a warm and welcoming environment for all our guests, and we're pleased to know that you found our service to be up to your standards. While we may not have amenities like a pool, we do focus on offering a comfortable and enjoyable stay with our excellent service and well-maintained facilities including Spa, Sauna & fully equipped Gym We hope you had a memorable time exploring Ulaanbaatar, and we look forward to welcoming you back whenever your travels bring you to our city again.Sincerely,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you for choosing Kempinski Ulaanbaatar for your recent stay, and for taking the time to share your feedback. We are pleased to learn that your stay was comfortable.We have taken note of your comments regarding certain aspects of your experience, and rest assured, the relevant department heads have been alerted to rectify any mishaps. Your feedback is invaluable to us as we continuously strive to enhance our guest experience.We are delighted that you enjoyed your two-night stay with us, and we eagerly anticipate the opportunity to welcome you back for another enjoyable visit in the future. To minimize city noise, please feel free to request north-facing rooms from our front office.Sincerely,Dirk Bansemer General manager

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your review. We’re glad you had a comfortable stay. Your feedback about the decor is noted, and we’re happy to hear you enjoyed the breakfast. We look forward to welcoming you back!Sincerely,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful review. We are delighted to hear that everything about your stay met your expectations. It's particularly gratifying to know that you enjoyed our convenient location, appreciated our service, and had a pleasant experience at both our restaurant and bar.Our team works diligently to provide an exceptional experience for all our guests, and your kind words validate those efforts. We hope to welcome you back soon for another perfect stay with us. Sincerely, Tamir Tsolmon, General Manager

Jawapan daripada Pihak Penginapan: Dear zhuqingshan,Thank you for sharing your experience at the Kempinski Hotel Ulaanbaatar. We appreciate your compliments regarding our staff's positive attitude and apologize for the inconvenience caused by the security incident you encountered. Rest assured, we take your safety and security very seriously, and we are investigating the matter thoroughly to prevent any future occurrences.We also appreciate your feedback on the location and transportation challenges in Ulaanbaatar. We continually strive to improve our guests' experience, and your insights will help us in that endeavor.Should you choose to stay with us again, please don't hesitate to reach out to me personally to ensure a seamless and enjoyable experience.Warm regards,Dirk Bansemer,General Manager

Jawapan daripada Pihak Penginapan: Dear Valued guest,Thank you for your feedback. We're glad to hear that you enjoyed the room amneties, as well as the cleanliness of your room. It's great to know that our staff provided friendly service and accommodated your requests for the spa and breakfast. We apologize for any miscommunication regarding your early morning checkout and the preparation of your breakfast box. We appreciate your understanding as we worked to rectify the situation promptly. Despite this, we're delighted that you had a pleasant stay overall and would consider staying with us again, especially due to our proximity to your destination. We look forward to welcoming you back in the future.Sincerely,Tamir Tsolmon,General Manager

Jawapan daripada Pihak Penginapan: Dear asen2, Thank you staying with us & providing a positive feedback. Thank you for sharing your experience. It's wonderful to hear that you found the room spacious and clean. Your observation about the room door opening inward is duly noted. We are delighted that you enjoyed a good breakfast at the restaurant and experienced friendly service. Located close proximity with Narantul market & other business districts. We hope to welcome back you for another memorable stay at Kempinski Ulaanbaatar hotel. Sincerely, Dirk Bansemer, General Manager

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for choosing The Kempinski Hotel Ulaanbaatar for your recent stay and for sharing your feedback. I sincerely apologize for the challenges you encountered during your visit. We strive to ensure every guest enjoys a restful experience, and it is clear we fell short of this goal in your case.Please note that hotels cancellation policy changed according to chosen rate plan & your rate plan policy was non-refundable with lower rate.Please know that your comments have been shared with our team to prevent such occurrences in the future. We are committed to providing exceptional service and memorable experiences for all our guests. I hope we have the opportunity to restore your faith in our hotel and ensure your next stay is both restful and enjoyable.Sincerely,Dirk Bansemer,General Manager