Hotel berhampiran Utrecht Maliebaan Station, Utrecht

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

The first time I stayed in this hotel a few weeks ago was perfect, but the most recent time there was a problem with sewage which caused a bad smell in the hotel. A complaint was raised. The hotel should have done more to comfort guests during this situation. I hope this never happens again.

Nice, clean hotel in a great location for the train/tram and football stadium. Check in was quick and got a nice g&t welcome drink. Service was quick and the staff were friendly. The room was nice, but the view wasn’t the best. No kettle facilities in the room which is a must for me! However, they serve hot and cold drinks downstairs. The outdoor area on the canal was lovely in the sun! Would definitely stay again.

The hotel is stunning! The first moment when I walked in I thought I was going to a beautiful restaurant. There's a smart locker for my luggage as I arrive very early in the morning. Self-check-in is super easy, the staffs are super friendly. The pod room is super clean and quiet, the bed is MASSIVE and comfortable, love the smart control colour change light inside the pod. The storage area under the pod is very convenient and secure ( use the room key to open it). There are plenty of shower rooms and toilets so you don't need to line up for it. The water temperature and press are perfect, and towels, shampoo, conditioner, shower gel and hairdryer are all available to use. I am super happy with the stay, sadly I didn't have the chance to try their food, but I am more than happy to come back to stay again and try the food and drink. BTW, it's only a couple minutes' walk from the Utrecht train station, with plenty of restaurants, cafes, and shops surrounded.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

I don’t know why hotels in Utrecht have mention parking on booking, but when you go to the hotel they transfer you to another city parking which is far away from the hotel. Rooms were without opening windows, although they are made for our safety. The bed and pillows were comfort and clean, but there were no sleepers in the room, No water or any other liquids in the fridge. The rooms are not the same as on the photo.

Nice area, nice service. However if they have car parking area for customer that would be even perfect.

Отель довольно уютный и с хорошим расположением в нескольких минутах от центра Утрехта, номера чистые и убранные. В каждом номере есть климат-контроль, телевизор и полноценная кухня с посудомоечной машиной, духовкой и кофемашиной, что очень комфортно для длительного перебывания. Также респект Ричарду Детмерсу за хорошее обслуживание

Very friendly staff. Nice modern hotel outside the center. Parking ( payable ) at the hotel. The room is nice. There is a breakfast buffet which is basic but ok. They started to offer dinner as well. Not too much choice but good thing that you can eat there now