Pengguna Tetamu
31 Disember 2024
There is no question that the location is exceptional, as are the lodges. We loved our room complete with hot tub and incredible vista and did a number of hikes around the property, which we really enjoyed. There is also a great gym for guests to use, with good equipment including weights. However, the service and overall approach by the staff lets the place down. Service at check-in is frosty at best, and there is little to no information provided about possible tour options or what to expect when you book an experience (we did rum tasting, which was just 30 mins for $150 per person, though did include food pairings, which we hadn’t been briefed on). The cost of food and drink is eye watering and way out of line with the quality and experience. For example, the cheapest glass of wine is $30. We were consistently seated at tables where there was food on the floor (across the whole restaurant), and it’s hard to be in the same restaurant with the same menu each day, which doesn’t change - and again for very expensive food, albeit nice in presentation and taste. Overall this is a place worth visiting for the vista, the hikes and the lodge, maybe for two days. But the service needs to do better and does not match a five star resort nor the price points charged. It feels like a cash in and cold in many aspects, when this could be perfect given the grounds they are working with. Massage was also very average and a cold, transactional experience in keeping with the rest of the hotel service.
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