Hotel berhampiran Nancy Lord, Vancouver

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

Hotel location is super perfect which nearby the centre point of Vancouver, many restaurants surround hotel especially Korean food, and we stay in penthouse floor which can look at the north side of Vancouver and hills. By the way no special facilities and service here and some of furnitures in room are getting old and not plenty clean although they charge me cleaning fee before check-in

I phoned ahead when booking my stay to ensure there was a hot tub. The agent o the phone said there was but failed to mention it was being repaired and was not available for use during my stay. Why else would I ask? When I was I the room I called down to find out where the hot tub was located and they told me where it was but still failed to mention that it was under maintenance. It wasn't until I wasted my time going to the 3rd floor to use it that I found out when I got there that it was out of service. If I had known this, I would have booked elsewhere this information should have been updated to the booking agencies and on their online bookings. The breakfast could definitely be better, under cooked sausage patties is not appealing. Otherwise, the rooms are nice and clean and the coffee is good.

This hotel is very well located — 3 minutes walk to the metro station that takes you straight to the airport, cross street from bus stops, walking distance to the water front Canada Place, and half a block to Starbucks, a nice grocery store with lots of food choices, and many restaurants. The front desk girl is very nice, and gave me an early check in when I arrived in the morning, which was super helpful. The room is small, but sufficient. This is the best deal in town. The only area for improvement is that I wish the faucet in the room is not the type that you need one hand to hold to keep it open, which makes it very difficult to even wash hands and face and brush teeth in the room, and there is only one bathroom and shower on each floor with quite a few guests.

We arrived at this hotel just after midnight. I had read the other review of them not holding other folks reservations so we were sure to inform them of a late arrival after a long day of travel. My husband went in with our credit card and returned shortly after being told our credit card did not work. The room had been reserved with the same credit card through hotels.com and would have been billed on that card irrespective of our arrival. I subsequently went in and requested the night clerk try it again, knowing the card was functioning. At first he was very resistant saying he tried it on both machines but at my insistence tried it again and it worked perfectly fine as it has everywhere else on this trip. The room had a slight odor and was a bit older. They apparently place a security deposit on your credit card for around $150 Canadian but the furniture in the room needs refreshing. The security guard was very nice.

We were pleasantly surprised with the excellent quality and design of the room. Everything is very convenient and well-prepared. The furniture is good and new. There is a closet, drawers and a small coffee shop area where you can sit, drink coffee and relax while looking at the view. There was a microwave, coffee machine and a fridge. The bathroom was very elegant and convenient with LED mirrors which are so great if you want to apply makeup on your special day. There were many towels as well with some basic toiletries. The reception staff was always very friendly and helpful. The location is closed to many shops, supermarkets and public transportation. The hotel is very safe and clean.

Overall great experience. Hotel staff is friendly and helpful. Rooms have history and the lobby has a high class ambiance. The valet guys went above and beyond several times. The rooms, while cozy and comfortable, are a bit dated. Not to say things feel old and decrepit, rather you can tell the room hasn’t been updated in some time. Breakfast room service was excellent. Location is central and easy to get to from local hotspots. In-room toiletries were high quality. Bed very comfortable. We enjoyed our stay.

社區環境和裝修都不錯，設施都很新很乾凈，提供了水果，就是出行得有車，交通不便，房間沒有單獨門鎖，想體驗house的可以選擇。 下飛機先去玩了，和房東沒有過多交流，由於衹住一晚第二天一早就走，房東需要當晚麪收60刀的清潔費，所以特地趕在晚上10點前先來放個行李➕付清潔費，然後又出門逛夜市了，論單睡一晚這價位也是不便宜，有機會還是多留點時間感受下，房子算豪華的了。 撇開房子，房東提示進門換拖鞋和擦行李箱輪子，以及房間太小行李箱可以放大廳整理等很華人式的建議。。。能理解，但着實讓人不得不小心翼翼，行李箱都不敢碰到地板的拘謹感，感覺自己是來參觀的。就這點感覺既然房子做民宿了，要麼把清潔費算進房價，要麼就放開點退房後再清潔。想要住的鬆弛點還得租白人民宿。

My second time on this Hotel and location wise would be the best feature. Rooms are acceptable but already degrading since last year. Old and small.

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu