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Shangri-La Vancouver
4.6/5116 Ulasan

Shangri-La Vancouver

Downtown Vancouver|1.14km dari The Yale Saloon
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Lihat Ulasan Tetamu untuk Hotel di Vancouver

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Opus Vancouver
4.6/5101 Ulasan
Downtown
含有藝術氣息的一家酒店!整體風格很棒!房間富有現代感,會再次入住的選擇!
The Sutton Place Hotel Vancouver
4.3/5109 Ulasan
Downtown
I have some concerns regarding my experience at The Sutton Hotel. Firstly, I noticed that the front desk staff didn't seem very patient or eager to assist Chinese guests like myself. This made me feel somewhat unwelcome. Secondly, I found the hotel rooms to be quite dusty, despite our efforts to keep them clean. Surprisingly, the dust accumulated rapidly on the bedside table and telephone. I suspect that the air inside the room might be the cause of this issue, as even the air conditioning panel appeared to be covered in dust. I believe these observations are worth addressing by the hotel management to improve the overall experience for all guests, regardless of their nationality. It would be beneficial if steps were taken to enhance the cleanliness of the rooms and ensure a more welcoming and accommodating atmosphere for all visitors.
Hilton Vancouver Downtown, BC, Canada
4.6/559 Ulasan
Downtown
Literally everything about this hotel is perfect. 1. Location- near malls, supermarkets, good restaurants, metros, library 2. Service- best thing about this hotel. Hotel concierge Arif was a God sent. Waitresses in the hotel restaurant were so kind and patient with my babies who are at that stage where they throw food 3. Amenities- we sent our clothes for dry cleaning and my gold chain got stuck accidentally to my sweater. They found it and returned it in a small ziploc bag 4. Hotel food- basic continental breakfast but if you're travelling with small kids it's perfect because it's very kid friendly even for picky eaters like mine 5. Room- big and spacious lots of storage space amazing view love that there's a door that separates the bedroom from the couch area so we could have our own downtime while the babies sleep Thank you for making our first trip in Canada so amazing
Residence Inn by Marriott Vancouver Downtown
4.5/5124 Ulasan
Downtown
it went really well? amenities were great & location was awesome; near lots of food places and good walking distance from downtown.
Rosedale on Robson Suite Hotel
4.3/5110 Ulasan
Downtown
我們只有待一晚,兩房一廳一衛,空間很舒適,如同住家設備很齊全,有微波爐,咖啡機,快煮壺,爐台,冰箱,書桌..等。 每個房間跟客廳都分別各有一台電視,臥房房間內都有化妝鏡與床頭櫃,落地窗,窗外景色很不錯。 床很軟,原本以為會太軟不好睡結果仍是一覺到天亮,很舒服。 地點很棒買東西很方便,下樓就有很多店面可以買吃的,過街有麥當勞,日式拉麵,還有珍煮丹~ 珍煮丹隔壁的中式餐廳餐點也很棒,老闆很客氣會聊天會推薦你好吃的餐點。
Wedgewood Hotel & Spa - Relais & Chateaux
4.6/5110 Ulasan
Downtown
Overall great experience. Hotel staff is friendly and helpful. Rooms have history and the lobby has a high class ambiance. The valet guys went above and beyond several times. The rooms, while cozy and comfortable, are a bit dated. Not to say things feel old and decrepit, rather you can tell the room hasn’t been updated in some time. Breakfast room service was excellent. Location is central and easy to get to from local hotspots. In-room toiletries were high quality. Bed very comfortable. We enjoyed our stay.

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