Hotel Mesra keluarga di Venice

New and clean hotel. Front desk very slow and bit robotic. Assigned wrong room and told given that Trip.com did not pass them the message. They were obviously lying as they said could read the first message regarding a bright room and yet both requests were written in the same field. Not flexible with check in and check out times. Its near the station but otherwise nothing in the immediate vicinity.

The hotel is lovely but not in the best location for seeing the major sights (St. Marks, the Doge etc.). The staff was very responsive and a pleasure to work with. The one major surprise we had was despite the close proximity to the train station (less than a 10 minute walk) it is difficult if not impossible to walk with large pieces of luggage. We had just come off a cruise and had several large suitcases. We're in pretty good shape, but did want to attempt dragging the suitcases up and down the steep steps of the bridges that separate the hotel from the train station. We ended up having to hire one of the many ”porters” who are outside the train station to load our luggage on their carts and take them up and down the multiple steps. That was 30 euro we had not planned on spending. We had a room on the 4th floor that had a balcony and view of the canal. Our rate included breakfast which was an ample buffet with lots to choose from and great Americano coffee. Try the Apple Spritzer from the bar - it was perfect after a day of sightseeing in 90+ degree temperatures!

The hotel has an excellent location, being at the Pizzalle Roma next to the bus and tram station as well as fronting on the Grand Canal. The view from the roof terrace is stunning. The hotel is very clean and our room was very modern and clean and despite being next to the bus station was quiet and well insulated. The continental breakfast had an extensive choice and was very well prepared and tasty. (Looking out onto the Grand Canal didn't hurt either). However, a word of caution. Upon check- in we were offered a complimentary tour to Murano to see the famous glass making factory. The tour itself is in a vintage motor launch. What they do not tell you is that the tour is one way. You are left on the island to try and find your own way back to the hotel. When we returned and told the manager that this had not been made clear to us, he replied that he had told us it was only one way. The next day we saw another couple of guests getting onto the boat. The staff told me that they too were taking a one way trip. I asked them if the guests knew of this and they shrugged. The guests did not speak English so I could not inform them. Apart from this unfortunate incident we thoroughly enjoyed our stay and would recommend this hotel.

Posizione strategica x visitare Venezia, a due passi dalla stazione e dal ponte degli scalzi , comodissimo x i vaporetti . E’ collegato ad altro albergo 10 mt nella stessa strada , struttura accogliente con personale molto gentile, ottima prima colazione, camere ampie e ben arredate, silenzioso : unico piccolissimo neo, il bagno un po’ freddo nelle camere al secondo piano, ma forse e’ stato un caso. Ottimo rapporto qualità prezzo , da consigliare assolutamente

This hotel was full of character. The staff were warm, friendly and keen to make my stay a great experience. The bed was confortable with a view of a courtyard. I enjoyed my time here and would come again. The shower pressure and temperature was perfect, the air on set to a predetermined level that would kick in when it knew the balcony door was closed. The towels were changed every day and the breakfast buffet was good too. The location was about a 7-10 minute walk from the bus station and even closer to the train station which made getting in and out of Venice a breeze. It’s in close proximity to shops, restaurants and bars in all directions.

We arrived at the hotel early morning around 930am and the staff were so helpful informing us we had been upgraded to superior room free of charge and it was possible for early check in. Room was really lovely well presented quiet and comfortable. Good air conditioning. Quite a dark room as lack of lighting but all lovely. Bathroom toiletries nice and cleaned daily. Hairdryer in bathroom decent not like the normal low power ones you normally find. No tea and coffee making facilities but there was a fridge. Breakfast was delicious lovely selection of pastries, egg and bacon, cheeses, cereal and fruit and really good service. Nice English breakfast tea available too. Cappuccino was amazing. All staff were so friendly and helpful, think they Italians are just naturally lovely friendly happy people. Wish all British were the same! Anything we needed they offered advice and help. Our flight was cancelled and the hotel kindly offered us discounted room rate and we could remain in the same room. Breakfast was delivered to our room at 6am on request as early flight, nothing was too much! Excellent location easy 6 min walk to San Stae water bus stop line one which travels all over Venice! ATM 2 mins from hotel and little shop only 5 mins away. Venice was a delight and if returning would be rebooking this amazing hotel. Thank you for your kindness and hospitality whilst in Venice. Get booking you will not be disappointed!

I’ve chosen this hotel for it closeness to airport, coz I arrived late night. There was long line for taxi, no another transportation at night. The location of the hotel makes possible to walk to it, 20 min. I had small and clean room , nice breakfast. Atmosphere is quite nice and calm at the hotel. Also there is a bus stop close to get to city center. I would advice to add the compliment water for your guests.

Thought I’d write a review for this hotel as there aren’t many recent ones. After browsing for somewhere to stay, I thought this seemed like good value. It has a central location, really convenient and quiet. The staff are very lovely and helpful. The decor is very very dated - I wasn’t sure from photos if it was going to be genuinely dated or modern but looks dated and quirky, it’s definitely dated. My room was a good size, but this was a superior double rather than a standard. It had everything we needed and we aren’t too fussy about rooms as we never spend much time in there on holiday. However for some it may not live up to standards. I would call it basic but value for money. The “flat screen tv” description was a bit far fetched and the “mini bar” contained a minimal amount but again, we weren’t too bothered about this things but for some it may be a problem. The bedding was spotless and the room very clean. Our bed was remade again for us in the morning which is a lovely touch. The walls are thin and we could hear people turning over in beds and a child crying in another room but it didn’t affect us too much. Overall I would go back and stay there again as although basic, it had everything we needed. Oh We were also slightly disappointed the hotel didn’t have a bar. though

Beautiful view and particular hotel with mostly 10 rooms. The only issue is the entrance door was locked when I came back late. But easily solved by contacting the receptionist.

Excellent emplacement pour visiter Venise à pied et se promener dans les ruelles. Excellent accueil 24h/24, hôtel confortable et personnel accueillant et souriant. Juste les toilettes un peu à l’étroit entre le mur et la douche. Excellent petit déjeuner varié (sucré et salé)