Hotel Agli Artisti

Super bad customer service and worst hotel I'll ever stayed. Please do not put this hotel or you will regret. We have booked this hotel and they referred us to another hotel and mentioned that it is trip issue and we have to walk to another hotel called Hotel Belle Eqoque with our heavy luggage. Once we reached the hotel, there are 2 hotel staffs talking and smoking outside the hotel and instead of going to the counter to assist in our check in, they continued to smoke until they finished. On checking in, they mentioned to lead us to our room through this passage walkway that is creepy and lead to another side of the building before climbing the dangerous stairs to the room. The room is small and doesn't look clean and we didn't dare to use their blanket. Please think twice before booking this hotel.

very nice location and good service from the staff. They were very friendly and allowed early checkin

We booked a double room with private toilet. Pros: The hotel is old fashioned but relatively clean. It was also very close to the main train station. Breakfast was decent and the service staff were friendly. Cons: The bed mattress was thin and fairly uncomfortable. However, the most appalling deal-breaker was when we were given a detached "private" toilet and worst of all, it was one level on top of us down the corridor. I think it is fair as a customer to assume that private toilet means attached and such information was NOT disclosed to us during booking. The toilet itself was extremely small, barely enough room for a proper shower. The key given to access our “private” toilet had access all the other room’s toilets too, which felt really unsafe for me as a female. I know this as we mistakenly accessed a wrong room on level 2. This really ruined our holiday experience in Venice. We did notice that the room beside us had an attached toilet though. So perhaps it depends on your luck. We also overhead the couple that checked in before us was sent to the nearby hotel (Lavender Hotel) down the street. Not sure if they were informed beforehand. If not, that must've been terrible for them.