Hotel berhampiran Rite Aid, Ventura

What started out as a great visit ended up a great disappointment. We drove down from the Central Coast to attend a performance at a Comedy Club in Oxnard. As we were planning to head down to LA for the weekend, we decided to stay locally in Ventura. As a Lifetime Platinum Member, we were told that two of the three of us (my husband, his sister, and me) would receive a free breakfast. The next morning we preceded to the restaurant. We were asked if we were Elite and I answered affirmatively. We were told that we would all be charged for breakfast, but we could go to the lounge. So we went to the lounge. There they would only admit me and 1 other person. I offered to pay for the 3rd person. Not possible. They wanted me to choose between my husband and my sister-in-law! As a long time guest of the Marriott Corporation, I have often been given breakfast vouchers. In fact, we are at another Marriott right now where we go to the restaurant for breakfast in the morning. The refusal to let the 3 of us into the lounge or to honor our benefit at the restaurant is a sign of bad customer service. For me it is not about the money. It is the principle! I will certainly never be a guest there again and will steer my friends and family away.

傍晚🌆時分，我們在一家不錯的中餐館用餐後，欣賞着聖塔芭芭拉美麗的夕陽🌇海景，順利抵達本圖拉Holiday Inn[旺柴] 踏進酒店房間，即被陽台上的View深深打動了，目光所及的碼頭⛵️靠着無數白色的機帆船，回家的意義此刻已無需多言，晚霞中的一切皆顯得格外靜謐而安詳…

We stayed here for a couple of nights for Memorial Day weekend. The ocean front suites we stayed in are on the first floor, which gave us a nice picnic area in front of our patio with a direct view of the sandy beach and ocean. We liked our room so much that we barely left it. The Ox and Ocean restaurant was only steps away, which made it really convenient to just order takeout and eat at our patio. The underground parking was also very convenient as it was just short flight of stairs or elevator ride to our room. Hotel staff was very courteous and accommodating to us when we requested a change of towels and toiletries during our stay. While we had some minor issues with the temperature controls in trying to keep the room cool at night, this was easily remedied by keeping the windows open and letting the cool breeze come in. Overall, you can't beat hearing watching and hearing the waves all day and night. We really enjoyed our stay here so much that we've booked another reservation again in a few weeks! Kudos to the staff at Zachari Dunes for an amazing experience!

Firstly I stayed three nights and was overcharged $120 per night--my mother stayed the first and third nights and was given a room rate of $224/night. My stay for the full three nights was billed at $344/night. Same room, same nights. We had changed the dates of our stay at the last minute due to the unexpected hurricane (!) and I was told on the phone that the rate would be $224/night (since we were no longer travelling at the weekend while the air show was on) but sadly didn't get written confirmation. We were in the middle of vacation so as happens, I let things slide I otherwise would have followed up. So when I checked out and found a massively larger bill than expected I raised this with the clerk who told me that's what the computer says, sorry, can't do anything, and only the accountant is the only person who can adjust the bill. The manager was 'out' (after the desk clerk was gone at least 10 minutes talking with someone) so I got her card so I could follow up the bill. The second problem was that my room had a malfunctioning fire alarm which woke me up twice the first night with five quick, loud chirps. The desk clerk said it sounded like the battery (in hindsight, obviously not--hotels have hardwired alarms) and she'd send maintenance to check it. I don't know if maintenance did check it, but what I do know is that it happened AGAIN the following night. The desk clerk the next day did give me a new room. No apology though. Home from vacation, I emailed the manager outlining how I had been overcharged and requested a refund for the $360 overcharge, and also suggested a goodwill gesture was in order given my poor experience with my room (not being able to sleep in a hotel = not good). I received a refund for the room fee in a pdf file. No letter, no message, not one line from the manager apologizing for the experience. Completely ignored my raising the issue of the fire alarm. Yes, I'm glad to have the blatant overcharge sorted at last (after having to take my own time to sort it, grr!) but ghosting me on the customer service experience? Come on. Not impressed and won't be returning, even though it's the cushiest place to stay near my family.

I am so disappointed in the Hiltons for allowing all the rooms to have pets. I don't care how clean the animal is and that you take a deposit. Animals leave hair and smells. Our room smelled a little when we first came in but smelt like cleaning chemicals. My husband went to bed right away and sat around for a while and I started sneezing. Then i thought a smelled pee. I went to bed. I woke up all night smelling pee and dog. then I got up to go to the bathroom and the carpet was wet. I guess they had just cleaned the floors and tried to get the smell out. It didn't work. It was disgusting. I woke up with a horrible headache, They did give us another room the next day that didn't smell like animals. Come on Hilton you need to designate certain rooms for animals.

The front desk person was incredibly rude/disrespectful at check in- I hope there isn't a racism issue. There was another check in person at the same time that sounded absolutely wonderful (I noticed how she was interacting with those that checked in and she was very professional/wonderful!)- I regret not waiting for her to check-in instead. It was awful watching the couple who was checking in front of me needing to request/begging for the bottles of water and chocolate that is complimentry for hilton honors members when it really should have been offered to begin with (how embarressing to have to ask when it is normally offered for those that qualify)- the other front desk person had offered it to everyone she checked in without the need to ask which is much more professional. There was an issue with my room that was never addressed, paying about $200 per night, this is unacceptable. That check in person either needs to be re-trained with professionalism classes or needs another career that doesn't involve interacting with people. As for the hotel itself, it's a good stay for the location, professionalism with that one front desk check in person needs to be addressed, other than that the stay would have been wonderful.

penginapan adalah sangat selesa tetapi tidak menyewa basikal Surrey sangat tidak selesa dan 38.00 sejam tidak berbaloi!!

Kami tinggal di sini adalah baik. Kami tidak dapat menikmatinya sepenuhnya kerana ada orang yang bising di sebelah kami. Mereka agak kuat dan terdengar ganas sehingga kami memanggil meja depan dan mereka menghantar seseorang untuk menenangkan mereka dan syukurlah mereka melakukannya. Biliknya sangat luas dan selesa. Tempat tidurnya hebat dan malah memberi anda bantal yang ”tegas” dan ”lembut”! Sarapan percuma sangat hambar dan asas. Kami tidak menggunakan kemudahan lain. Kami mengesyorkan untuk tinggal di sini kerana kos yang lebih rendah dan kerana lokasi yang baik.