Park Hyatt Vienna

Nice hotel, well-furnished and warm services, would consider stay here again next time.

房間就是10年前的裝修了，該更新設施了，但酒店前台還是很重視客人的入住體驗，入住時有一晚隔壁房的12點還在大聲喧嘩，就直接打給前台投訴，後面半小時內隔壁房消停，後來前台主動問起此事有沒有影響入住體驗，衹能説沒有是假的，衹是他們前台對過分的事情零容忍，主動制止解決問題的實操點贊。

Park Hyatt Vienna is in the city center, at the edge of the pedestrian only area. We went during Christmas, and there was a Christmas Market right across from the hotel. We booked the Deluxe King room. Overall, it was a great room and very spacious. We paid extra for a view room, hoping to get a view of the front plaza, but instead we were stuck with a side building view. The room was fairly big (for European standards) and had a huge bathroom with a heated floor and rain shower. The hotel used Le Labo luxury soap products. Throughout our stay we had some issues with the TV and the Lighting. We would constantly not get signal for the television channels and our lights would randomly turn off every few minutes. Each time this happened, the front desk promptly called someone to take a look. Although we had those two minor issues, it is something to take note given we are paying $900+ per night. I also would’ve wished that the turndown service could be more enhanced. Really, the only thing they did for turndown was close the curtains while other hotels open the sheets, pour a drink, dim the lights, play background music on the clock radio, etc. Overall, value for money was just “okay”. Could be better but service and cleanliness was perfect.

Absolutely pathetic from delayed room to being forced into a lower category room Than what we paid for. 2 out of 4 days wasted in shifting rooms on a trip with small children. Given an alternate suite to what I paid for as a favour on us though we were charged for the biggest suite as per confirmation. Blamed a software glitch and offered refund after I had cancelled my reservation at rosewood after confirmation from them

The service was excellent (despite the fact that it took a bit to get the luggage to our room). It is not just a stay it is an adventure in this place. Unfortunately they have eliminated the small smokers / cigar lounge close to the lobby. We have enjoyed sitting here, drinking and just watching the lobby in our previous stay.

Absolutely gorgeous property right in the middle of the old city center, with absolutely every modern amenity. The rooms are large and comfortable, the dining room and spa are great, and all the staff is super friendly. We loved it!

Maybe the best hotel we have ever stay at. The service was professional, attentive, and very welcoming. Our 2 bedroom suite was far better than the website pictures. It was large, beautifully decorated and quiet.