Pullman Vina del Mar San Martín

La habitación estaba sucia , los espejos manchados y el servicio no era de lo mejor . El Gimnasio le faltaba mucha maquinaria también .

We booked 2 rooms for 2 nights nights at this excellent hotel as part of our 2 week Chile trip. We arrived by car; parking was OK, with spaces just alongside the hotel on the street (not really a formal car park). An attendant waved us in and placed a sign around our car. Check in was easy, but our rooms were not together (although on the same floor). The setting is perfect: just on the seafront. Loads of nice restaurants close by. The rooms themselves are really nice: spotlessly clean & very comfortable. TV, safe, minibar with included water and costed cans of wine & beer. Small safe in the wardrobe & very spacious bathroom with shower. The hotel has excellent facilities with a very nice heated rooftop pool and gym. We tried them all. There's a bar with superb view up there also. Very much recommended.

Such a lovely 24hr stay at the Pullman. Staff were so kind and accommodating. We cannot thank them enough for their beautiful hospitality. Room was beautiful, breakfast was lovely. Roof top bar and pool was next level. Our reception staff Maria Delia, Camilla, Valentina and Alessandro, were so lovely and caring and accommodating for us Aussie Tourists. Thank you 🙏

Awful service. We were celebrating a birthday and within 3 hours and after asking and insisting I was able to have 2 beers!! Not to say the rest of the group which also got very upset about the service. Very bad management. There were around 20 customers for 5 people serving in the bar!!!!! Dr I ks were also warm and the food swimming in the oil. The place is nice though but I won't ever come back and would never recommend because on top, they are very expensive. Sad experience…

This is a great hotel, very well located, with nice rooms, nice views, and nice staff with great attention to detail. It's a great place for anyone heading to Vina del Mar. The only issue I experienced was that wifi was really not working in my room. I was told I could change rooms but that would have meant going to a less nice one which I didn't really want, and I wasn't sure if things would have worked better as I spoke to other customers who also had issue with the wifi. For many people this will be a very minor point, for me, as I was working, it was a significant issue. Having said that, it really was the only one and I felt that the hotel was great in any other respect and one where I'd happily return to.

Spent 8 nights here before moving on to Renaca for a conference. The hotel is well located to explore the city. Rooms are adequate. Get one with a sea view. Staff are helpful. On site restaurant is good. Breakfast buffet is included. Close to supermarket to get water and snacks. A number of great restaurants are less than a ten minute walk away as well. Right on the beach. Only other large hotel is the Sheraton but it's location is not as convenient.

We loved this hotel. We got the suite which overlooked the beach. It was beautiful with a view of the beach from both the living area and bedroom. It had a fabulous shower and bath/hot tub. The location is fabulous right next to the beach and walking distance to many great restaurants. Best to walk on the streets away from the ***** to find great restaurants. The restaurants on the ***** are not that great. The rooftop is great to bring a bottle of wine and watch the sunset. The staff are very sweet and nice. We are a *** couple and were really welcomed by the staff. I had no issues with check-in or out. Please do not go to the Tex-Mex place on the ***** - it is terrible (Margarita). Breakfast is okay. Eggs are watery and not great. Coffee can be improved. I miss Vina - such a great visit.

3 night stay in Vina. Smooth check in. Small double room, modern and in good order. Water very slow to drain from sink, reported twice but no action. Breakfast buffet is adequate. Lunch is average CLP 50 for two including a glass of wine or soft drink. Started 40 mins after the published time. Buffet starters good but main courses were poor and portions small. Concierge wouldn’t help take luggage to the car. In summary OK but service could improve and staff need training.

This hotel is the very definition of over priced mediocrity. The dingdong‘s at Pullman HQ feel that gray gray everything is the best color scheme imaginable. Zero colors. It’s a bit like over boiled meat here if I could use that metaphor. The breakfast is barely up to 2 star Holiday Inn level and always always always the same old cheap food. But on the other hand, I must be happy for some things: I did not get food poisoning The towels are quite Old and thread bear- in my house these would’ve been tossed out two or three years ago. The design in the showers are designed to leak water all over the floor as, again, the same person at HQ who thought that Omnipresent Gray is a fantastic color scheme leapt upon the ingenious idea of showers with no doors causing leaks all over the floor so one has to use them to mop up the flood with the 2 towels given. Also to save money the hand towels are the same as the shower towels so you’re putting your face on something where somebody’s feet was before. And if you wanted to wash your face well they’re too cheap to even have face towels. And to top it off adding insult to injury they charge a lot of money for all the above in these rooms considering what you get and where you are.. Also strict company policy even if you’re staying here for many days is to ration out only one freakin’ water bottle upon check in- after that you’re on your own buddy. It appears as though the only reason that they somehow scammed themselves into a four star rating was putting in a midget rooftop pool. Also do not dare book a room on the city view/roadside because there’s so much street noise and of course they felt they cannot spend on double paned windows just like the ancient towels and small water bottle per room for full stay. OK so if you don’t book a room on the roadside and book on the Oceanside which is okay then they gouge for a quiet room. Well it’s all my own fault - I should have booked an Airbnb and gone out for a decent breakfast elsewhere (which I did several times out of other repugnance for their lackluster gray mediocre breakfasts…).