Rosewood Little DIX Bay

Loud bass thumping music / noise 2 nights in a row! Complained the 1st night and the resort manager Eric Gonzalez came and met with us and informed us there was another party and said if it was too loud he had another room he would move us to. It was and when we requested the room move we were told it wasn’t available! We have stayed 4 times in the last 5 years and never experienced this situation. This wasn’t a loud music party all night resort before now! Looking around 90% of the patrons are over 50 many much older and I’m sure not interested in this kind of resort experience, certainly we are not!

Little Dix is a great resort which could easily be exceptional if it simply tried a bit harder. This was our second stay at Little Dix in 2 years. The resort is a a beautiful breath of fresh air in a world full of overcrowded run of the mill luxury resorts. The grounds are amazingly manicured by a team of artists and the walking paths bring you back to an old Caribbean where things were simpler. The restaurants locations and setup are stunning and set the stage for what could be an amazing Caribbean feast (more on that later). The Rooms: The aesthetics are minimal by intention and that is both good and bad. The rooms have an authenticity to them that is calming and fresh at first but as the week goes on you begin to realize that this authentic feel may just be that they are old and not maintained well. Simple things like soft close toilet seats and light switches that are marked “blank” do not belong in a hotel of this caliber nor do curbless showers that are ill conceived and flood the floor of the entire bathroom when used. The housekeeping staff is quite lax in their work. We had a small room and the only table we had was left disheveled with arrival papers for the entire week. We actually messed up the papers every morning (after organizing them ourselves at night) to see if the housekeeper would put them back in a pile. This was never done once did. All this is disheartening for a hotel like this but the most disappointing aspect and in my opinion the largest weakness of Little Dix is the butler program. First off, we’re a humble family who I grew up humble and staying at Howard Johnsons, we by no means need a butler. With that said if you are going to force a pair of butlers upon my family they better add some value because you know they are going to have their hands out at the end of your trip. Our butlers were so disappointing on our first trip that we actually requested new butlers for this trip. We didn’t receive new butlers we got the same two that delusionally refer to themselves as the ‘dream team’. These two butlers are so confident in their work that they are under the impression that they don’t need to do anything besides sit in their golf cart all day and send out the same canned, cut and pasted message to us every morning. They couldn’t get one simple request accomplished there entire trip whether it was big or small. I spent the week watching other butlers hustle up and down the beach to ensure their guests were having the time of their lives; essentially doing their job. Our ‘dream team’ didn’t think that was necessary apparently as we saw them probably 4 times during the week. As we waiting for cabs other butlers whisked their guests into the cab and wished them a good night. Our butlers were nowhere to be seen. As expected they did showed up on the last day with smiles on their faces for obvious reasons. Fix the problem or make the butlers optional. The food. I get it, we’re a fancy resort and we need fancy food. Th

I was made to feel welcome and my therapist was really keen to understand what a needed from my treatment. We discussed how the treatment was progressing as things moved in and as a result I got the outcomes that I was looking for. After my treatment the after care and attention to detail was first class I really felt that this was a personal and tailored approach.