Holiday Inn & Suites Virginia Beach - North Beach

We only stayed one night but loved our time there. Can’t wait to check it out during the summer time when warm enough for outdoor pools. Thank you!

Nice pool areas and right on beach

I will start off by saying I hate to leave a negative/1star review. I work with customers daily and I understand how important reviews are. I booked my 2 night stay, 2 weeks before arriving at the hotel. After the reservation from Trip.com I called the Hotel to make sure it went through. This time they actually answered the phone and told me everything was good and although I had the card on file I reserved with I could pay cash upon arrival. Fast forward we put the kids in the car and drove from Ohio to Virginia Beach Along the way I attempted to call the so called Hotel 3 times, just kept ringing. Huge red flag but we were still all very excited for our stay. I had my voucher from Trip.com and handed it to my wife, she went to check us in. Here is where the nigh**are began. She was informed that there was an issue with my card and our room was sold to somebody else. They claimed they had no way to get ahold of us with the issue before reselling our reservation because they couldn’t find a number. Mind you in reserving they had my cell, email and card number. Anthony I believe his name was showed my wife an empty room but then said he couldn’t give it to us. By this point I came in to see what was going on, when they told me what happened and that I had no reservation for my family I got very upset. Was not belligerent but told them that I had tried to call 3 times that day to make sure everything was ready to go and they refused to answer the phone. His response was they were busy it’s Memorial Day weekend. Yes I understand they are busy but 3 separate times I tried calling, they are in the hospitality business answering phones is kind of standard procedure. I then asked for another supervisor and Anthony said he was the only one in charge and nobody else could help us. It gets better then Anthony said he called another Hotel and got us a room. We asked for the phone number and exactly who to talk to. So at this point my radar is up, we called the other Hotel and talked to a Kevin. Kevin has no idea who we were and never talked to an Anthony at the other Hotel. Was Anthony at Holiday Inn pranking his rival hotel at my family’s expense? Or was he just trying to get us out of his Hotels lobby? I guess we will never know. One thing to be sure is this particular Holiday Inn doesn’t give a rip about their customers and has no problem with putting a family of 4 right out on the curb. Most likely as soon as the card on file had an issue they canceled my reservation and resold it to somebody for much more money. They never attempted to call me or answer my calls because they simply did not want or care to. I take my family on many fun road trips have never ran into anything like this. My family and I will definitely stay clear of this Holiday Inn and Trip.com for now on. Sent from my iPhone

I stayed there many times over the years, but this is the last time. Many other nicer luxury hotels, this holiday in is very outdated. we had to ask for extra linens. fixtures are rusty, carpet is nasty. Family of 4 and no couch and nowhere to sit. Balcony rail is cut loose, made us very nervous from the 5th floor. $15 for a CUP of fruit and a french toast. We had cigarettes landing from upper floor.

The hotel staff were friendly. The room and hotel was clean. The door to our balcony was off track and almost impossible to open. There was a shower but no bathtub which can be hard for a longer trip with a small child.

The hotel is dated, needs sprucing up. One elevator down for our stay, Pool area was dirty. The beds were comfortable and clean. Italian restaurant was closed. Breakfast buffet was fair.

Great property to go to loved there indoor pool and hottub buffet breakfast computer room and movie room

A lot of stuff not working. Ice makers, toilet went down twice, only one elevator working, WiFi was down half the day. Could be a really nice place just need to invest in working infrastructure.

The hotel is in a good location. The beds were comfortable and the breakfast was good. The elevators were slow and really small. We had to call 4 times to get additional blankets and the bathroom had a rusted towel rack and there was rust on the door to the bathroom. It is definitely dated and needs a makeover. The suite was spacious though so overall not bad for just a one night stay. I wouldn’t recommend a longer stay.