Villas Arausana & Antonina

It's a nice hotel in a great location (10 min stroll to lovely town centre), with a few areas that let it down. It's clean, but carpets really should go. Great weather, so needed the aircon on overnight but then needed a cover. a king size bed with a double duvet cover isn't ideal. Basic toiletries in room (no shower cap, shampoo, etc). Paid extra for a sea view, which was 90% obscured by huge trees, 10% of sea view visible when looking hard to the left! Safe is small. No pool towels! I emailed ahead to ask this, unhelpful response telling me to ring the hotel. No parasols! You have to choose between sunbeds in strong sun or in total shade under the trees. Sunbeds in the sun were mostly taken / reserved. Parasols would be really great. Breakfast was fab with amazing views. Had a couple of lunches at the hotel bar, food very good. had a couple of milkshakes (cherry and hazelnut) which tasted of just milk. No decaff coffee available at breakfast. but I had taken my own. Worse thing? We had a late flight home, 22:30.. no shower available once you've checked out at 10:00 (the in-room guide said 11:00, and we were told off!). This is really unacceptable. Everyone needs a shower after hanging around all day. I would return but a disappointing sea view option, they do need parasols, and they need shower availability before you head for the airport.

We travelled here for a week in September, and after reading the reviews, i nearly changed hotels as they were dreadful, but I'm so glad we didn't. The hotel is very tired inside with some dreadful stains on the corridor carpets, but once inside the rooms, they were kept clean with nice modern bathrooms. Breakfast is served a short walk away with breathtaking views and an excellent choice to cover every taste. I personally loved the pancakes. The hotel is in an excellent position with a short walk into vodice for evening meals. There is also an excellent bar for drinks and bar snacks.

If I could give 0 stars, I would. We are staying at hotel Arausa which is advertised as a 4 star hotel. Upon arrival we were given a parking card to enter the private parking area and were told we needed to return the card because they don’t have enough cards for all of the guests. Basically every time we need access to our card we have to go through this whole complication of taking the card returning it immediately etc, etc… it is definitely not a 4 star service. However if that was the only issue, I wouldn’t even complain. -The minibar was empty! We can order a minibar package to be delivered to our room but they do not give you a bottle opener with the package and there is no bottle opener in the room, so no way to open the delivered drinks. There is no coffee machine or electric kettle in the room and as per the house rules are strictly forbidden?! There is no cafe attached to the hotel. We have to walk across the campus to get a cup of coffee or tea! -The food is horrible. Chicken dry and tough without flavor (I posted a short video of me cutting it) fish falling apart (advertised as sea bream and clearly a less expensive hake) and most of the buffet is either 5 types of pasta and/or leftovers from yesterday’s lunch and dinner Re-Done (honestly, its like eating camp food). Breakfast is somewhat better but the eggs are cold (the buffet is never covered for any of the meals so everything gets cold), juice is from a fountain and is very watered down (like IKEA’s fountain drinks). Coffee is from a machine that has powdered milk, so I went to the bar to PAY for real coffee and that coffee was not much better. The restaurant is not clean. The chairs are stained, it is obvious that the buffet bar was painted several years ago and is now peeling. We sat next to a window and the windowsill was full of dead gnats. -The rooms are worn, furniture scratched, wallpaper peeling off the walls, ceiling cracked. About the Wellness Center: I went to reserve a time slot for a massage for my husband and myself. The woman at reception at the wellness center said that they only have one masseuse on duty per shift (for then entire Punta complex 3 villas and one hotel?) the reservation sheet was with the masseuse on the beach so she could not sign me up? Basically, I the guest needed to walk down to the beach to sign up. So I went to beach around 1:30pm. The tent has very torn up curtains and the masseuse informed me that she couldn’t sign me up then since she was in the middle of a massage. I would need to come back at 3:00pm… at this point I just gave up on the idea of massages. If their masseuses were as good as their organization, I didn’t want to waste any more of our money… This evening at dinner the hostess let us who were waiting into the dining area 10 minutes early and the waitress met us at the entrance and began yelling: “Who let THEM in? When some of the guests told her that the hostess had let us in, she began yelling from the dining area thr