Pengguna Tetamu
31 Januari 2023
Eau Vive is an hotel attempting to revive the charme of the old days. Many authentic elements in the interior, while the chambers have the standard modern comfort. It's the quality of the service and the food that has a lot of missed opportunities. The restaurant has a poor price-quality balance, with expensive ingredients (over)cooked in a poor way. Breakfast is ok. We woke up every morning at 7.30 because of the staff loud way of cleaning of among other the fireplace below our room. When we gave the feedback, they did not take us seriously, althoud they confirmed the fireplace is cleaned at that exact same time. when i suggested to clean it later in the day, as the comfort of guests was suffering, we got the response: 'the owners like a strict timing, so no possibility to change the time'.. so doubt if the feedback was passed on. The owner we were in touch with at the reception at a different moment was also not really responding friendly to questions about the lunch package, rather annoyed. So it's a pity, but the hospitality at the hotel is not at the level of what is needed to make guests feel welcome, rather functional. It a beautiful environment, but not reaching it's potential due to a lack of hospitality and willingness to make your stay comfortable.
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