Hotel berhampiran L'Enfant Plaza, Washington D.C.

Booked a weekend stay for a wedding that was held at the Wharf location of DC. Hotel was nice, room size was decent, hotel was clean and professional. Prices for daily parking were a little extreme $59/day. Didn’t have much of a choice to park elsewhere so we left the car at the hotel and utilized Uber to get to and from the hotel to the Pendry at the Wharf. Oh yea hot showers makes the smoke detector go off but other then those two issues this was a great stay for weekend, especially with it being the 4th of July weekend !

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

Nice location - very close to white house. Rooms are clean. Service has room for improvement.

Premium location with comfy room and comfy bed. First, i was impressed with how close this hotel location with union station in D.C. I took midnight Amtrak when i was arrived and find out that this hotel only 5 minutes walk and super easy to find. You can barely saw it right after you stepped out from the station. The lady at front desk when i checked in was super nice and helpful, i love the room and comfortable bed as well as i can went to any attractive spot in D.C by walking distance.

The free breakfast and evening drinks were very satisfying. In particular, the omelettes cooked on the spot were very delicious. However, the pool did not seem to be maintained. The location was good for sightseeing, and there were many convenience stores and restaurants nearby, so it was very convenient.

What an amazing property!!!! The moment we pulled up to the property the stellar service and red carpet was rolled out! The door man Mohamed a true veteran and class act! He shared all of my options as a guest in reference to my parking and ultimately provided us with a reserved parking spot right in front of the building bravo bravo sir!!! The check in process was just as stellar with our friend Frank Poku he is all a guest service agent needs to be professional, courteous, with so much knowledge of the area and the property itself!!! The room was fantastic, clean, spacious, and a perfect location on a high floor. This will be our property of choice for every DC trip moving forward!!! tProfessional,

The hotel is very central and easy to reach from the airport for an overnight stay. I’ve asked for a room with bathtub but there must have been a slight misunderstanding as I got a room with shower but very uniquely - a balcony to the foyer. Comfortable large room!

The trip was great and the stay at the hotel totally contributed to this. I would recommend the hotel and will also stay here again.

This is an utterly comfortable hotel, nicely located, and with classy amenities. Our suite was very spacious, and feel very much like a comfortable home, a large living room plus a well-appointed bedroom. We enjoyed the hotel.

We chose the Hilton because of its location at DuPont Circle and proximity to the metro. It was perfect. Very clean and excellent service. We had a corner room with large windows and a nice view. We weren’t able to check in early and still have our chosen room but we left our luggage with the bell captain, parked and went off to explore on foot for awhile, taking the advice from a helpful front desk clerk for a nice place for lunch close by. Everything was close by. It worked out perfectly. The price of the hotel was excellent too which offset the cost of parking ($56/day) in the garage below where the car stayed for the whole trip. It was very easy to park and get back inside. The restaurants looked lovely but we didn’t eat there. There were just too many local choices and we were out walking most of the day. The bell captain was helpful in getting us a cab one cold evening when my Uber app was be working well. He went outside in the cold until he was able to hail one for us (comparable in price to the Uber we would’ve taken) Lovely stay. Highly recommend.