Hotel berhampiran Westfield Academy, Watford

We stay here pretty much every month/6 weeks. Just arrived at 3pm after a 5 and a half hour drive from Cornwall. Still sitting here an hour later as our room isn’t ready. No apology or explanation, just told it would be half an hour. Well it’s been double that amount of time already. We’re tired and sitting in reception exhausted and fed up. Since new management came in, car parking charges have been introduced, extra pillows no longer in rooms, baths with no plugs and the breakfast is so poor we’ve started skipping it. Now I feel like we need to skip this once reliable, convenient hotel. What a let down.

Very nice place, close to city centre but quiet and safe. The best part is the free parking.

This is our first family hotel staycation in United Kingdom,we choose Watford Leonardo Hotel and stayed for 2nights.I booked one night first because I am not sure this hotel is comfortable enough,the first day we reached is a rainy day and after a show in London we arrived at hotel around 6pm.The carpark Sutton is closed to the hotel and we spent £6 for 24hrs parking quite reasonable,(but you can get £2 discount from the front desk,but unfortunately nobody informed me,nevermind!!) We ordered some supper at night taste quite good.I admired their online checkin and check out service.But the next day when I was sleeping and hanged a signal at the door,their staffs knocked my door twice,quite ridiculous,they can call me instead but their manner is nice so hope they can improve it.If I stay in Watford again,I will definitely come back to this hotel.

Quick booking we arrived at 7pm had to check-in at the reception next door holiday inn very quick and smooth, was confused as its within the hotel itself and opened the doing to a beautiful spacious apartment we bought food from a local restaurant was lovely to eat and use the kitchen with a dishwasher too! The bed was huge but rock hard... the only thing we disliked was the stifling heat absolutely no air and no air conditioning whatsoever! There was a tower fan and a normal fan provided but didn't make any difference whatsoever although it was July it was torrential rain outside English weather so wasn't hot outside I had to have 3 showers and kept having to go outside during the night to get air , didn't have a comfortable sleep whatsoever and tge fans on all night long either side of the bed with the windows open only around a cm because that's as far as they would go, but if there was aircon this would of been my favourite stay ever ,the local shops restaurants and town centre is a 10 min walk away and parking is £8 per night even with a disability badge. Your able to use the facilities in hotel for food and drinks but we used the local restaurants nearby and used the fridge for our own bought alcohol because it was raining outside... staff was above and beyond.

Located near the Watford Junction, in walkable distance to the High Street. Carpark charged at £8 which is very reasonable. Room size is bigger compared to the hotels nearby in on the same street.

Generally, the whole hotel had a tired, grubby feeling. This is the first time we’ve felt this way about a Premier Inn. We’ve always avoided staying in Travelodge’s because we’d had poor experiences at a couple of their hotels years ago and, as a result favoured Premier Inn for many years since. However, our stay at Watford’s Premier Inn reminded of us of those poor quality Travelodge’s of old. The communal areas didn't feel clean, but more specifically there were issues with our rooms. We booked three rooms and we all passed comment to each other that the bathroom’s smelled damp and foosty, no doubt due to the fact that none of the fan/ventilation systems worked in these spaces. As the windows had been left open before our arrival we accepted that this was an hotel wide problem and that any request to room move would not result in an improvement. However, we were unaware at just how bad the smells were in our daughter’s room until later in the stay, as she assumed they were all the same and played it down. It was foul and was definitely coming from the shower drain. She then explained that when she’d taken a shower, the tray had flooded and she’d had to remove a foul green/brown sludge from the shower drain to allow the water to flow away. No one should ever have to do this!!!! The drain continued to smell foul and, as the fan/vent system didn't work, she left her bedroom window open all night to vent the smell, but resulting in cold air into the room. Had I known this earlier in our stay I would have insisted on a room change or refund. The decor was also poorly maintained. Cracks and gouges in the plasterwork, marks on the wall and tired/poorly maintained fittings. Asides from these issues, there were also communication issues over what breakfast’s we’d preordered, our vege bacon was overcooked when ordered on the first morning and the timer on the toaster didn't work.

I really loved the stay. The shower room was nicely decorated and amazing to use. They had a nice setup for the room I.e the bed was comfortable, you could watch tv to pass the time, a kettle with amenities such as sugar/tea. The view outside was also beautiful. Overall I really felt relaxed and at home