Hotel Hilton Garden Inn di West Palm Beach

This is our second visit to this property. While checking in at the front desk , employee was polite, but once again, we weren’t acknowledged as Diamond Members, nor issued our complementary bottles of water , while the other employee helping other gold or diamond Members received their water and were upgraded to a better room , we weren’t nor were we asked for an upgrade. There is plenty of parking and the lot is well lit up , the lobby, was well maintained, mostly every employee we ran into was polite. The pool area still didn’t have towels outside, you had to walk to the front desk to sign them out . The gym is a nice size to get some exercise in . The breakfast area was nice , had plenty of food to satisfy everyone, the employees were polite. The rooms were well kept . One of our rooms has a table to eat , desk to keep our electronics on . Beds were comfortable , the king size bed rooms seemed bigger, than the queen size rooms . The elevators were fast and clean . We would stay again, just hope they instruct all front end employees the importance of their top tier members.

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I’m not the type to typically leave a review. I have been here 3 nights and I have 4 more. I am currently sitting in my room because I have a conference break. There is constant banging in the room above me, I am told they are doing renovations. I decided to take it down to the pool and try to relax for just a little while unfortunately maintenance was down there and it’s right next to the highway so after an hour, I’ve decided to come back to the room to change and go find something to do off the hotel property due to there is still banging and drills overhead. When I checked in, I was told that I was not on the concierge level because I was in a suite the very kind lady at the front desk Katina was upfront with me and let me know that my room had not been updated so it was a little out of date. I greatly appreciated her, giving me that heads up. And yes, it is out of date but nonetheless since I was here for six nights, I wanted a larger room. The bed is uncomfortable. I’m not sure how many years the mattress has been in this room, too many would be my guess. Their concierge lounge is not open on the weekends only on weekdays. For two days, I left a note beside the coffee maker that said please may I have some extra coffee and cream. They left my note there and never left extra coffee or cream. Today the cleaning person I had decided to throw away receipts. I had on the coffee table in my living room that I needed for my expense report. I walked downstairs instead of calling and the very kind gentleman at the front desk called. Someone told me to go back to my room that they would be coming. I sat here for 20 minutes, listening to the banging, finally called back downstairs to ask how much longer I should wait before I could head to the pool he said well she just called. She’s on the 10th floor. She’s headed down to you. Waited 20 more minutes and said the heck with it and went down to the pool. It has not been the best experience however I was greeted by one of the most kindest employees I have experienced at a Marriott resort, Katina and each day she has been here it instantly brings me joy because of her kindness and and big smile. With being in a suite, I have a living room and a bedroom. There is a fridge in both areas. The one in the living room was frozen over so I unplugged it and put a towel on it so it could defrost. The one in the bedroom was not working and smelled terrible the following day when I found the HID device. It looks as though it was unplugged in order to put that device in. The food here at the hotel at least in the restaurant is quick and very good servers are not very attentive, but it doesn’t take long for your food to come out and I’ve eaten there a few times and I’ve had wonderful food both times. The Lakeview property I thought I was getting was not quite what I had expected. I will post a picture. No one I have spoken to has been able to get the Netflix to work on their tvs and I found 2 units in plug ins that

This is by far thee best Doubletree ! Customer service is up tier, always welcoming and greets with a smile. Christon is AMAZING ! I explained my unfortunate situation and he did not hesitate to help me. He is a blessing and a great asset to the Hilton brand . Room was comfortable and all the staff we’re nice, respectful and helpful..I will return

If you’re heading to Palm Beach, this is the place to stay. First of all it’s a lovely property and from check in with Jay and the great valet staff to check out with Kiersten, you will enjoy every moment of your stay. We received a complimentary upgrade because of our Marriott Bonvoy status and the front desk staff helped us find the most memorable and fun things to do. Definitely download the Circuit app that takes you all over the area for free. We enjoyed the breakfast immensely and the eggs were spectacular. The area is kept so clean and well stocked (even had gf toast!). The gym is well equipped and stocked nicely and the pool is delightful. There is great shopping nearby at the Square and don’t miss the rooftop restaurant at renovation hardware. Definitely not just a hardware store anymore! Spruzzo was the best nightlife at their rooftop bar with amazing views and music. The front desk staff also recommended a huge farmers market just a few streets away. Don’t miss it in season. You will be so glad you stayed here. I’m definitely coming back. Thanks again to everyone who helped us.

The best I can say about is the location is great, all the other staff are not bad

Place looks a bit rundown from the outside. It is on a busy and noisy corner. It is right next door to a Target store, which is convenient and it is a nice Target. Rooms are dingy, but clean. The pool is the bomb! Very nice ”Old school” round pool in the center of the building; clean and sparkly. The Tiki Bar is lame, but a nice idea. Breakfast was lame, typical self-serve buffet. They did keep the area clean, so no complaints, just don't be looking for gourmet, it's just food. The one thing that was a rip-off was the shuttle to Sunfest: $45. An Uber was $15.

I had a two-night stay at this hotel and I enjoyed it. The hotel is in a good location. Although it is not super, super close, you can easily walk to the beach. The food options are a bit limited but also good. If you’re looking for a super busy hotel to chat and/or meet others at the bar, it’s not the place. But this Hyatt it is definitely sufficient, comfortable, clean, and ultimately satisfying.