109 Ulasan
Ocean Promenade Hotel
White Rock|1.58km dari BEACHES SWIMWEAR INC
We booked in advance. Being full time caregivers to our adult disabled son, much planning goes into our mini get aways. Mini because we do not want to be too far away from our son. We phoned the hotel directly, spoke to front desk staff. We were very clear in the room we wanted. We confirmed with the staff person, 3x to confirm they booked the correct room. Our get away arrived, we checked in shortly after 5pm. Got up to our room . The view and the table n chairs were not in the room. Talked to Alex at front desk. He upgraded us, extra cost, he said had no authority to wave the cost and conveniently the manager is unavailable weekends. The room we confirmed 3x was not available to us until Saturday. My husband emailed the manager Saturday morning. This is now Sunday night and no response from the manager, Sharan. Sandhu. The room they first put us in, had holes in the flooring. Second room, had beautiful view, the glass cover on deck had missing pain of glass, much of deck got wet and floors not cleaned well, food and rocks on the floor. Depending on management and how they address this shortfall, their mistake, we might consider returning. Not a fan of having to pay for parking. Considering there is no free parking any where in the area. Should be built into cost of the room, considering cost per night.
Bagus
109 Ulasan