The shower was good. The bed was comfortable and clean. The throw on the sofa hid its poor stained condition and it was not comfortable.
Different sized wine glasses were provided.
A tea towel was provided. There was no draining board, so the tea towel was needed to stand the washed items on and was not available to dry up.
The carpet was stained.
No welcome pack was provided (described on the website). The housekeeper said she could only get some items, so there was no point, as people would only complain.
There were plenty of tea bags. 5 servings of milk were provided for 2 people for a 4-day stay. Minimal cutlery and crockery were provided (a single side plate and 2 dinner plates), not adequate to cut up rotisserie chicken. There wasn't a spare knife to butter bread. There was salt but no pepper. The kettle (for hot plate) had no whistle. No microwave instructions were provided and the housekeeper supplied a copy for a different microwave. The small rubbish bin had no extra bin bags and no instructions for disposing of extra rubbish.
We provided initial feedback (requested by *******). The housekeeper (Laura) contacted us and addressed some of our concerns. When challenged on the assorted wine glasses, she replied guests just steal things, so there was no point in providing matching ones. She said one tea towel was provided, as guest leave the washing up for her to do. We feel we were misled by the description of this as being a "luxury serviced studio apartment".
Terjemah