Wunuzhou Resort' Tea Hotel

Family of 6 with 2 children and a young baby. The resort grows on you. I say resort as it's not a conventional hotel as such. Its designed and styled as a mosaic of accommodation types spread out amongst the large grounds, or Scenic Area, as its markted. This was confusing and after a long journey to reach the 'hotel', we had to first check in at a enormous building which is also the public entrance for day visitors to the resorts attractions. Our taxi from the station (which declined to use the meter, ¥20, dropped us on the main road and not at the entrance. Not great with our excessive luggage. We were then transported on extended golf buggy style vehicles to what was the opposite end of the resort. The accommodation was very comfortable and well designed. The only fault is the long walks to the facilities such as breakfast (in another hotels restaurant). That said, you can call for a buggy pick up. On check in we were informed the large water park was not open until later in the season. Too cold apparently, despite being in the high 20c's. A lit of the resort appears to be in state of construction with empty shells of buildings scattered about. By the end of the 4 nights, we warmed up, literally, to the style of resort, the colourful scenery and facilities, those which were open. It's a bit far put of the centre of Wuyuan, though there is nothing too exciting to see in the city centre.

酒店房間舒適乾淨衞生，前台小姐姐王莉華服務非常好，主動，熱情，房間佈局，合理。早餐品種多，味道好 。晚上遊玩回來小姐姐王莉華又送來新鮮的水果，很貼心❤️👍

通過**網紅推薦的酒店，看圖片後覺得非常好，果斷下單2間3晚，共計6個間夜。 辦理入住的時候，前台員工主動升級了房型，於是充滿期待的入住了。非常感謝這位員工！ 但是一進房間，懵了。整個房間十分臟亂差，滿地都是顏色不一、長短不一的頭髮，少説有七八十根，地毯上佈滿了黑色的印記，椅子上以及淋浴房有無數根私密處毛髮，有的是卷的、有的是直的，洗手池的牆壁上滿是牙膏，滑滑梯的接縫處竟然還有許多指甲蓋，窗簾的背後是發黴的聖女果，茶水台上是食物殘渣以及紅油。 我出差及旅行次數非常頻繁，住過各種各樣的酒店，有設施差的，有衞生差的，有服務差的，但第一次遇到如此極端的情況。於是通過攜程聯繫酒店，酒店派來了客房部的暑期工來打掃，暑期工叫胡建鵬，他非常認真、非常細心，在房間裏打掃了一個小時，收集了一袋子頭髮，不停的表示抱歉。 可是巧婦難為無米之炊，他縱使再認真，也沒辦法改變房間的情況，這根本就是長期不維護、長期不認真保潔造成的後果，不可能通過某一位員工認真打掃幾個小時就能解決的。圖片是保潔員工以及我愛人共同打掃後拍攝的。 晚上洗澡後使用浴巾，浴巾上竟然散發著濃重的臭腳丫子味，第二天，我開始全身發癢，抹了一天百多邦。 晾衣架是壞的，剛洗好的幾件衣服掛上去，呼啦全掉了，晾衣架自己也散架了。 退房當天早晨8點，房間沒有礦泉水了，門口正好有一個男性大齡員工用車拉着礦泉水，我出門問他要兩瓶，他説：“你們今天要退房了，要什麼礦泉水？！” 實在忍無可忍，於是通過攜程投訴了。攜程很積極，一直在聯絡酒店，但酒店方太難聯繫了，經過幾個回合的周旋，酒店方表示：1、保潔員工每天打掃完衞生都會詢問我是否可以，我讓他們員工離開了，説明我覺得滿意了，所以酒店沒有責任。2、酒店賠付我80塊錢。 以上就是整個過程，攜程客服表示，他們也第一次遇到這樣的酒店。在此也感謝攜程客服。然後，全當我倒黴吧。