Hotel di Xi'An Public Library/Fengcheng 2Nd Road, Xi'an

The hotel has free parking during the stay, free morning and afternoon tea bananas and other fruits, recommended to stay, free midnight snacks. The hotel has a free self-service laundry room, free self-service morning and afternoon tea bananas and other fruits, recommended to stay, the staff are very warm and thoughtful, great

I was very impressed by this hotel on all fronts. We arrived very early, hoping just to leave our bags and return in a few hours to check in, and the front desk staff very kindly arranged for a room to be cleaned early in order to let us check in. I have to say the customer service we received was excellent at all stages of our three night stay. The room itself was very impressive and spacious with a huge bed, luxe bathroom and electronic WC. The breakfast offering was of a good standard and the lounge area with indoor/outdoor seating had a nice ambiance. Laundry facilities were very good with fast industrial washer dryers. The gym facilities looked quite limited with only two machines but this wasn’t a concern for us. Location was fine and a one minute walk to a metro station, DiDi drop offs were also very simple right outside the hotel. I would very happily stay in this hotel again and would recommend it to travellers to Xian.

The room was overall clean and comfortable. The pillows they have are really comfortable to sleep on. I want the same one. In addition, there are charging stations in the underground garage for convenient charging at any time, and children's supplies are also provided. The front desk staff is also very considerate

Came to Xi'an for a trip with my family, booked a room, and stayed for several days. I was very satisfied with the room during these days. The facilities and equipment in the room are very complete and perfect, and the hygiene is very clean. The auntie cleans every day, very meticulously. The bathroom is separated into dry and wet areas, which is very convenient. There is also a wardrobe in the room to hang clothes. There are self-service laundry rooms and dryers on the 6th and 8th floors of the hotel. The service of the hotel is also very good. The service of the housekeeper Xiaogong is very good. Afternoon tea and supper are delivered to the room every day. It is a hotel with good cost performance and convenient surrounding transportation.

The check-in experience on the 12th was very bad. I was busy browsing and selecting hotels all morning, consulted another hotel, made a reservation on Ctrip, and planned to change hotels after breakfast and start the day's itinerary. When we went downstairs to have breakfast, I felt that the breakfast was quite rich and tasted good. The schedule was tight, and changing hotels would waste time, so I asked my companions: Do I have to stay for breakfast? Really, people who travel frequently know how helpless it is to have to change hotels midway, especially when you only stay for two days in total and the schedule is tight. Therefore, the other hotel reservation was cancelled. However, the service remains... I came back at around five o'clock, and the toilet paper in the cleaned room was not enough for one use of the bathroom. It's past five o'clock, and the free meals are still not available. I said if you can't do it, you can take it off the wall. If you promise and can't do it, you are speechless. At around 5:50, I received a small bowl of noodles. Let me explain, I wasn't obsessed with the free meals, it was just that my schedule was very tight and I could eat something at the hotel while packing my things as I had to go to the concerts both nights. In fact, free meals were served at noon on the day we checked in on the 12th, but we still chose to go out for dinner. I've already spent thousands of dollars on concert tickets, so I don't mind spending a few dollars on face value. The service review score increased from a female manager who I met by chance on the morning of the 14th. She listened carefully to my true feelings, arranged for additional fruit to be delivered upon check-in, arranged for me to be escorted to the station, acknowledged that the service was flawed and was prepared to work on improvements. Hardware is important, but software is more important. Attitude is important, but service skills are more important I hope that with the efforts of this female manager, the hotel can improve.

The rooms in this hotel are very clean and the beds are very comfortable. Juanjuan is very warm and polite. The hotel also provides many thoughtful services, such as free glasses wipes, makeup remover and hand cream. In addition, the breakfast is also quite rich. In short, this is a very good hotel and worth visiting again!

I decided to book this hotel after looking at it for a few days. I wanted to book a hotel, but I didn’t see a suitable one, so I chose a homestay, and finally chose this hotel. Because my flight was delayed, I arrived very late, sister housekeeper Still waiting for me until very late. The address of the homestay is easy to find, you can follow the navigation directly, it is very close to the subway station, and there are many delicious food around, and the food delivery will be delivered to the door of the room. The B&B room is very nice and cozy, especially the bathroom, which is very retro and very clean. There are a lot of disposable items in the room, and the 24-hour hot water is the happiest thing for me, because I went back very late and I was really tired , cured by hot water. Because I was in a hurry this time, I didn't take any photos, but the courtyard of the hotel is really beautiful. I will book another hotel next time.

Service: The front desk lady provided great service and took us to our room after we got the room card. They always say hello when they come back, and they also care about the stay experience when they leave, which is very considerate. Facilities: A very cost-effective hotel, the price during the Qingming Festival is also very good! I was shocked the moment I opened the door. The room was super big, with all the necessary facilities, and the toiletries smelled super good. Environment: Line 2 is just a few steps downstairs. We chose a location that is about the same distance from the Bell Tower and Xi'an North Railway Station so there aren't too many people and it's convenient to go anywhere. There are Mixue Bingcheng and convenience stores. I was surprised by the quality of the convenience store products. The ingredients are very simple, unlike ”some store” which is full of additives, and the prices are very attractive. Maybe I spent too much Shanghai currency, so everything seems good.

The bedding is very comfortable and has been purchased. The invoice is issued very quickly. The invoice is very convenient for electronic invoices. There is tea for check-in. The sound insulation is very good. The room delivery is very fast. The air conditioning is very powerful. The service status of the service staff is also very satisfactory. There is warm heart water when you leave the store. Satisfied and satisfied, Late night porridge is delicious, late night porridge service is very like, laundry service is very good, many hotels do not have laundry service, Atour's laundry service is very satisfied, the hardware facilities are very good, the care is satisfactory to send a short message, good, good, booked a few wooden bed rooms are very quiet.

Convenient location, 2 stops from Xi'an North Railway Station, take a turn at Exit C of Fengcheng 10 Road of Metro Line 2. The environment is clean and tidy, the front desk Xiao Wang and Xiao Li service is very good, there are special toothbrushes and slippers for children. Central air conditioning is cool and comfortable. I was forgetful when I left, and the things were left there. The store found it and helped me collect it. Contact me in time and arrange the mailing. Breakfast category is also rich 😍 Excellent value for money, service experience is very good.