Difficult to accept this is a 5 star and not 3. The place is in need of an update all over. Where do i start - on arrival, no kettle or coffee facilities in room. Had to ask 4 times, kettle arrived one day, cups the next and then finally some coffee My dad had same in his room, he also had no plug for his sink and despite asking 4-5 times, nothing materialised. His shower also overflowed all over his bathroom, making it very dangerous as he is disabled. Lifts broke down constantly, he was forced to take stairs once as well! Light switched hanging off wall in my room and also gym. Gym equipment is old and a lot is broken, it nothing maintained. Again told reception and nothing done Hotel only has one restaurant and its pretty poor. With cold luke warm food a lit of days. They offer other restaurants that we tried and food ws ok there. Moroccon restaurant, was told it was 5 min walk by at least 2 staff, but is 11-12 mins and then when we got there it was upstairs and no lift. They dont take into consideration a disabled issue! Cocktails are horrible, couldn’t try them all in the inclusive package as they remove the most popular ones and you have to pay On a positive note, i spoke to restaurant manager and he dealt with an issue we had and also sent a bottle of wine to our room Bar, restaurant staff and in general were good. They keep the place clean as well Entertainment team are great, but evening entertainment isnt!! Also they swapped entertainment to downstairs (no Lifts) or the other hotel some nights Appreciate they dont cater for english so well as mainly Afican, dutch, german or French guests Pool is nice and always got a sunbed, we tipped them well and every day provided my dad a chair and bought home drinks, we know how it works in Tunisia
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