Banyan Tree Huangshan

In general a nice relaxing stay. Good location to explore Hongcun and ancient towns. However, a little disappointed by the overall quality which is below my experience when compared to staying at other banyan tree properties. Little things like the clearness, maintenance of the property where paints are peeling etc. the most obvious is poor choice and quality of the breakfast .

The hotel earned its reputation of exceptional services. Chris, Julia Wang, and Dean Hu provided me with the best care. The room has a beautiful unforgettable view!

I enjoyed staying banyantree huangshan. Mr。Alex Chen was very attentive. We will recommend the place for weekend get away!

The hotel very clean and view from the hotel very nice The person in charge in the hotel name Mr Maw very kind , patient and professional He is very good behaviour to handling our stay in the hotel Overall 5 star to the hotel rates 👍👍

This was a trip that I took my 86 years old mom to travel with me. After a long bullet train ride and shuttle ride, Banyan Tree Huangshan gave us a warm welcome by upgrading our room to a villa. The place is beautifully designed, nested in a valley with traditional Hui style building. Inside the rooms, they have the western style bedroom and bathroom comforts, but the deco is traditional Chinese arts with a modern twist, very elegant, not the tacky hotel chain style but details that fits the surrounding nature beauty. All the rooms and facilities are very clean, and service people are very nice too. We had the front desk clerk Sweet, who updated our stay and a room cleaning lady May Zhang who helped us with our needs. Very thankful to their help! The outside garden design blends in with the surrounding mountains. They even have a petting zoo for visitors young and old. We dined in their Chinese restaurant the first night. The foods were good but I won't say exceptional. For two of us, it was way too much in food quantity for one order. We felt bad to waste food this way. Wish they have had smaller choices. But their breakfast is very impressive. And even though they are very close to Hong Village where the shuttle stops, they did not offer free shuttle which I think they should. I highly recommend this place and will travel back with my other family members in the future. 我和我86岁的妈妈旅行到黄山附近， 住的第一家旅店就是悦榕庄。不得不说，印象深刻。整个山庄外观是徽州传统建筑+现代设计，高挑壮观。Villa的庭院设计轻松惬意，完全融入周围的自然景观。室内非常干净，西式的床和卫生间舒适温馨，很容易消除旅途的疲倦。装饰很典雅，是传统中国书画兼有现代的元素，赏心悦目。 我们天刚黑时到达， 很快感受到温暖贴心的服务。前台给我们免费升级房间， 让我们渡过了愉悦的两天。 早上在庭院里跑步是个美好的体验， 健身房也比一般希尔顿或是万豪好很多。 我们第一晚在饭店的中餐厅吃的，不错但没有特别让人印象深刻。早餐则不同， 选择非常多且很多精致可口的饭菜。 尽管他们离宏村很近但不提供免费接送，这样你从机场或是高铁站坐接送车到此，还需要打车或是付比打车高很多的车费到达悦榕庄。我个人认为这完全可以改进。 我非常推荐黄山悦榕庄，以后还会带其他家人来住。谢谢你们周到的服务！

Good room service and facility we will come to live again and introduce to my friends.

Most magnificent hotel in Huangshan, very luxurious living.

去年去杭州住在悦榕莊，大品牌可信賴，這次來黃山直奔主題，依然選擇他們家。 還未入住就先體驗了管家服務模式，並且提供有償接送服務。司機師傅會在接站口舉着“黃山悦榕莊”的標誌，出站一眼便知，超棒。 辦理入住也相當順暢省時，會有小擺渡車接送服務，過程都很絲滑，服務生態度都賊好。特別要cue一句我的管家小姐姐mia，兩天的入住感受被照顧的絕好，人美心善又貼心，很感謝她的服務。還得誇一誇服務大姐May Zhang和接送師傅Lves Wang，大晚上餓了點外賣，買水果，幫我們把吃的都送到房間，還借水果刀給我們用！！這次還體驗了一把酒店合作的旅拍，真的很不錯！方方面面的都超棒，絕對沒毛病，衹能説下次還來，絕不踩雷！！！

一家從景色、位置、服務、設施各方面來看都很讚的酒店。 來之前看到網上褒貶不一，還擔心國慶期間會發生一些小問題，沒想到入住後全家人都非常驚喜，設施非常人性化，景色堪比AI生成的，服務也極其熱情。 到達的第一天晚上是深夜，前台貼心的詢問後，怕廚房快要下班，立刻打電話幫忙給提前定好飯菜送到房間，四五位接駁車工作人員也熱情的幫忙搬行李，到房間後看到我們帶着孩子，酒店直接送了一整件礦泉水到房間，簡直是太棒了！尤其是老公把手機忘記在了接駁車上，一位叫王星的工作人員發現後很快就幫忙把手機送過來了，真心感謝！ 設施也並不算太老舊，其實都維護的很好，整體服務也貼心，管家每天還會定期發來菜單和酒店的活動，對我們來説就是一整個大滿意。 很喜歡這次度假中悦榕莊帶來的美好體驗，有機會一定還要再來！