Hotel berhampiran Kami-hoshikawa Sta., Yokohama

I’m a foreign student in Japan whose Japanese skill isn’t good at all so I tried to talk to the staff in English but they still talked to me in Japanese in return, luckily, they talked and explained things slowly and clearly. The facilities are nice and clean. The capsules were wider than I thought it would so I could sleep in it comfortably. The free-size pajama that was provided in an amenity bag was so comfortable even though I didn’t think it would fit. The included breakfast was served in a cafe next to the hotel. They will give you a coupon as you check-in, so you just give it to the cashier and you can choose one set out of three.

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.

Location of this hotel is quite close to railway station, just less than 3 mins walk from the nearest station, although quite far from the main town, the environment is less crowded and fewer tourists nearby, which could be a good choice. The room is also tidy, although the ventilation of toilet could be improved. The buffet breakfast provided by the hotel is also mediocre, though not many choices, but taste is not bad.

The hotel lobby is huge, the location is convenient to access to Queen's plaza. The room is nice and neat. Excellent services ! We like to return again. Its a good value hotel.

This is new property, it has been barely a year after being opened We were impressed contemporary, modern stylish room (love the very comfy bed and automated curtain and blind as you enter at the corner king room ) , Spacious sophisticated club lounge ( all platinum ,titanium and ambassador elite member , this is one of the best lounge I have been to among all properties, not just Japan!) not forgetting great atmosphere and view from highest floor where checking desk is located I have stayed many Marriott properties for years and several properties in Japan by now , among all properties in Japan, this is the absolutely place to be back in Tokyo area Despite the location, not located in middle of Tokyo, still easy access and average 20 to 40min train ride from Tokyo to Yokohama where hotel is located After seeing or staying the property, many will not mind for the train ride. As you might know, it is norm to take train or subway 30 min ride everyday within Tokyo that has been well developed and spread wide range At last, I like to thank you to Ms. Inui who has taken care of checking in and out at club lounge, she is sincere and attentive I have a minor issue on service, but she did communicate well and it did not bother me much after all I believe they will improve service much more in future We had great 3 nights stay at the Brand New Westin in Japan

Sangat dekat dengan stesen trem, 2⃣️ di seberang jalan dari stesen, 3⃣️ minit, bilik ini juga sangat sunyi, perkhidmatan kaunter penerimaan tetamu positif dan bersemangat, pemandangan pantai di sekitar hotel ini sangat baik, dan terdapat banyak makanan... Pendek kata, harganya sangat tinggi

地段很好,櫻木町車站走過來很近,位於野毛小路的入口、吃完就能上樓,房子2017年重新裝修過，很乾凈.早餐也是挺豐富的,性價比極高.我訂的吸煙房，本來怕房間煙重,還帶了消香煙味道的噴霧,結果進了房間一點味道都沒有.房間有空氣凈化器、而且有大窗户可以打開,日本可以開窗的賓館實在是鳳毛麟角、太讚了。唯一不好的點就是窗户把手上灰很多、大概入住的客人大部分是日本人，沒有開窗通風的習慣吧。下次朋友來橫浜玩,還是打算住這裏！在萬葉泡完温泉,走過夜景，到野毛吃個宵夜直接上樓,完美！

Perkhidmatan pelanggan di kaunter penerimaan tetamu sangat sabar. Ia adalah hotel yang menjimatkan. Ruang bilik agak besar untuk Tokyo, dan kalis bunyi OK!

Goed hotel, erg vriendelijke staff zowel bij de receptie als de medewerkers van de was. Erg schoon hotel en niet te duur. Enigste min puntje is het zijn AC rooms (centrale A-C) maar de temperatuur is niet in te stellen erg heet. Raam kan ook niet open.

Pemandangan dari bilik sangat mengagumkan. Bufet sarapan pagi juga sangat lazat. Persekitaran Wi-Fi di dalam bilik tidak baik, jadi saya memintanya untuk menetapkan semula tetapan, tetapi pada waktu pagi dia tidak dapat menyambung lagi ... Saya hanya boleh menonton NHK di TV, saya tidak boleh menukar saluran, dan saya tidak boleh mematikan TV. Ia sedikit mengecewakan.