Hotel berhampiran The Royal Dragoon Guards Museum and Regimental Association, York

Amazing from start to end Staff can not do enough for you nothing was too much trouble Beds amazing clean rooms Food drinks amazing

Excellent location, literally a few minutes walk from the major attractions in York city centre and the train station. The room was very clean and spacious with everything we needed. Very friendly staff let us check in slightly earlier and were really helpful, we could even leave our bags after checking out to save carrying them about all day. The bathroom was a little dated but very clean and had a hairdryer and bath which we like. Child bed was a little low on the ground but functional. The hotel felt very safe as the staff seemed to be around all the time. The bar was nice and calm with lovely views of the river. Plenty little shops such as a little Sainsbury's right around the corner for any supplies. For the money it was excellent and had everything we needed.

When we arrived at the hotel, there was some issue with the booking and the front-desk staff were quick to offer tea/coffee and get us seated while sorting out the issues. It took about an hour but the staff were professional and gave us an upgrade and a box of chocolates for the delay. Breakfast was decent with a rather good spread and the rooms were spacious and comfortable. Note: pre book parking early as it can get very full and you’ll have to park further away.

First of all I need to say that me and my husband often stay in Novotel in different cities and countries and it always was a sinonym of quality for both of us, but in York something went wrong from the very beginning. 1. We have been rejected to add Accor membership account number to our booking once we arrived, even though we booked via Trip.com and it was nowhere to type it while booking 2. Receiptionist asked me about my nationality and when I said that I am Russian,changed her tone of voice and stated that I can speak Russian if I prefer, but she is not going to reply in Russian as it is a principal position, even though it was confirmed she understands it. That was extremely rude and I have never seen anything like that before. Moreover I did never ask this person if I can speak Russian, cause my English is apparently enough to check in to the hotel. 3. We were said we have to book a time slot to have breakfast, but the next day when we arrived to the breakfast room it was almost completely empty. 4. Dirty cups nearby coffee mashine area. 5. Sanitizers left around completely spoiling how breakfast area looks. Overall the hotel looked quite weary. Talking about what went well: charging points by the bed with the usb were handy.

Awful stay, sleep deprived because we had a faulty fire alarm screaming alarms into our ears and the last night and following day were completely ruined for us negating the whole point of a short two day city break. Fire alarm was faulty and repeatedly went off during the night, screeching into your ears starting at 10 pm, if that doesn’t sound like fun to you, avoid, especially as the issue wasn’t fixed when we left. Alarm issues started on Sunday morning but didn't seem to be passed onto staff on Sunday evening and were not dealt with or forwarded. Fire alarm went off on Sunday night at 10pm which should have registered a major issue but rather than deal with it, roomzzz just left it. I rang the member of staff on duty and told him it needed silencing due to him saying it was a faulty sensor and i informed him it had gone off before that day of which he was not aware. He simply wasn't trained to do it or trained in escalation and simply left it, having already disturbed everyone at 10pm on a Sunday night which is ultimately managements fault for not making sure staff understood what to do in emergency situations. Faulty alarm then predictably woke everybody up at 2am which i told the member of staff the first time we didn’t want to be woken up again, then at half 2 and then it went off again a few times when the staff member finally decided to get the manager out of bed, which should have happened when the issue first appeared on Sunday morning or at the very least sorted at 10pm when it went off at 10pm Sunday evening. To top it off it went off again Monday morning at 11am. The Manager was nice but full of the usual excuses which i just were not buying, she said it could have been handled better but it was handled at all, it was amateur at roomzzz York. Its likely still faulty as i type this due to the alarm company clearly not being called out. She said there was not a lot that could be done because it’s the fire alarm which is just…a lie, the zone or faulty sensor should have been isolated on the system. Again lack of knowledge on what to do from management. To top it off we had someone hammering away on Monday morning at 11 am, clearly nobody communicates who is in what rooms. Other than that the stay was standard though not to the quality we had when we visited the Chester roomzzz aparthotel. TV was faulty when we booked in which was a minor inconvenience but nothing compared to having screeching faulty fire alarms shocking you out of bed. Awful experience and we rushed home due to been knackered because my partner couldn’t get back to sleep, rather than enjoying the day out in York.

Staff were friendly and professional. Room was pleasant and well-equipped, with a good shower and quality shower gel etc. Good to see disposable goods minimised.

We stayed at the principal York for one night. We booked an urban room (rm 111). Upon arrive to York we are early and we were able to leave our baggage secure at the hotel until we checked in at 3.pm. The staff were very friendly and helpful. After a walk into to York, down the shabbiest etc. we returned to the hotel and booked in. The room was small but just right for one nights stay. Thank goodness for the fan as it was very warm and stuffy. We ate out in York, but had breakfast the next day. It was both cooked and continental. Very nice too! We enjoyed our stay. The hotel was tasteful decorated and although they had a wedding it was peaceful.

A really friendly hotel. Surprisingly, every person can get a welcome drink which is very tasty as well. Lots of board games and mini games are placed in the lobby so we can enjoy some fun time if we don’t want to stay in hotel room.

The hotel has a great location, it is behind a city wall just next to the railway station, takes actually less than 5 minutes' walk. And don't believe the Google map because it will lead you to a longest walk. Instead ask the staff for a shorter path. And only 10 minutes walk to the York minister. The staff are nice and friendly. Breakfast is delicious. We spent a lovely day at York.

Beautiful area,just on the river. Great location, a 2 minutes walk from the center. I arrived early and they allowed me to store my luggage until I arrived much later. The receptionist was kind and other staff friendly. Rooms were clean and had everything I needed. Recommended.