Ulasan Yufuin Bettei Itsuki

Room is spacious and clean except that the toilets are on second and third levels. Dinner is delicious whilst the western breakfast is also good.

This resort is definitely suitable for family with 4-5 people, there is only 1 private onsen, they do not have public one.  for those who like privacy with their vacation, this is excellent. 

Nice room with mountain view. Having a taxi allowance for 2 times. The food is delicious and the service is excellent.

It is a great Ryokan! It has its own onsen and has free cans of alcohol to drink. It also has capsules with coffee machine!

The hotel said it provides free shuttle from JR to hotel upon arrival at Yufuin with prior booking via email, but they didn’t reply email until you called them. Finally we need to walk to the hotel with our bulky luggages. During check in, we checked with the female staff in short hair whether we can book a shuttle the next day, and she said they don’t have this service. When I asked again why they said in the booking description that the hotel provided free shuttle if they actually didn’t, she kept saying ‘No’! When she explained the dinner arrangement, I told her one of our family members doesn’t eat beef. Then, she gave us a poker face and blamed us for not telling her earlier. However, the point is the hotel couldn’t be connected via email, and they didn’t specify that guests should have informed them the preferred meal before arrival. Except this female staff at reception, other service staff are polite and friendly.

Excellent experience!! The 2 storey house included living room, bedroom, 2 restrooms, balcony and private onsen! The view from onsen is incredible! Kaiseki dinner was served at the main building in a private room. The whole main meal and beverage were in high quality. Breakfast on the next day morning was good too. Staffs were helpful and polite. Free taxi round trip from JR station to the hotel. And just 8 min walk from the Kinrin Lake which is prefect for getting up early for the morning mist.

We had a fantastic visit there with good service, delicious food and great accommodation. The hot spring in the room is amazing and they provide free drinks in the fridge too. The accommodation is spacious. The beds and pillows are comfortable, one of staff even know Cantonese and all of them are so nice and friendly. It worths us to rate a 5 star rating.

Very good service and environment, chill and relax

The dinner and breakfast is superb! It is like having a meal in a 5-star restaurant, free drinks with plenty of options are available! Since it’s our wedding anniversary and I have made a remarks upon booking. It is surprising that the hotel provided a celebration dessert for us! Thank you! Will Come back for sure!

Huge room with amazing in-room amenities; staff super friendly and helpful. A member of staff from Hong Kong offered to drive us to JR station as taxi was not available when we checked out. Impressive service!

the service is good. the hotel is spacious. highly recommended

Excellent service and dining, all staff are very well trained, Good place to stay with someone you loved

This is a warm and comfortable hotel. I stayed with my family in the two guest rooms of Anzu and Ajisai at Yufuin Bettei ITSUKI. We chose the package with dinner and breakfast. You can park your car at the hotel first and then go out to play. It takes only 7 minutes to walk to Kinrin Lake. There is also a MaxValue supermarket near the hotel, which is super convenient. After half a day of sightseeing in cold weather, the hotel lobby welcomes their guests with the warmth of firewood. This is one of the things I like about this hotel. The staff are very polite and the service is superb. They call before dinner reservation time to let you know dinner is ready. Dinner is arranged in a private room in the restaurant which allows sufficient privacy. Local seasonal ingredients are used in every dish, tasted fresh and delicious and served on fine pottery. Such an absolute feast for the tongue and eyes! I would like to appreciate the mindfulness of the hotel. When making hotel reservation, I told the hotel that we have a member who does not eat raw food. At that time, the hotel replied that the sashimi in the meal could be served cooked. When we check-in, hotel staff took special attention with that. The room is spacious and tidy with air purifiers and humidifiers. One of the rooms we stayed in had an indoor and an outdoor onsen and the other had a semi-outdoor hot spring. Flowers and plants are planted in the garden of the room and around the outdoor hot spring. You can feel the natural atmosphere of Yufuin when you look out from indoors or in onsen. There is another point worthy of praise. When I was seated for dinner, I asked the staff at the front desk if I could buy stamps for sending postcard. They did not have stamps for sale. To my surprise, as soon as the first course of dinner was served, hotel staff handed me a beautiful envelope with a stamp inside. They even checked the postage fee to make sure the stamp fee is enough. How efficient and thoughtful they are. This is the best onsen hotel and I would recommend it to everyone. Family raves about the stay. Overall it's impeccable. If I have the opportunity to come to Yufuin again in the future, I will definitely choose this hotel again.

這家酒店真的什麼都滿意，房間住的山法師，真的很大，兩個人住覺得太大了，室內外各一個私湯，晚餐早餐沒有一個是踩雷的，去跟回由布院站出租車費都酒店付，是個值得二刷的酒店！