Hotel berhampiran Tobogán Torre Manantial, Zaragoza

Great location, just minutes from most of the major attractions, Restaurants and the Bus to/from Delicias Station is right outside. Entrance Foyer is very much like a Hotel. Good Gym, but Pool wasn't available as it was too cold, even though their website said it was. We had a large Apartment on the 1st floor. At first glance it looked really nice, but after a few minutes, you realised that it was of very poor quality - Kitchen was old, cheap Crockery (pyrex), pans with broken handles; you had to run the hot tap for over a minute before any hot water came out - a tremendous waste of resource, especially with a drought in the region. It took 2 days for someone to come and open the inroom safe for us. You have to ask for the basic of appliances - Kettle, Toaster, etc. Bathroom extractor fan did not work and there was no visible signs of a smoke detector either. There were works of some sort going on, but we weren't pre-warned of the noise. We complained several times to the Staff, but they didn't seem bothered. Even the Manager laughed at some of our issues. They did buy us some new pans - I can only imagine, that the 'spare' pans they did have for other Apartments were of the same poor quality, so they had to buy us new ones. Overall, a great location and the Apartment had a very comfortable bed - alas, the quality of the Apartment was very poor and nowhere near the expectations of a 4* establishment.

We arrived in Zaragoza and it was absolutely throwing it down with rain! Storm Dana was creating havoc across Spain. We arrived at the hotel and reception was very welcoming. Got to our room on the 9th floor, loved the decor, a bit modern but also a bit mid century too. The vertical blinds were stuck and it seemed that previous guests trying to work out how they open and close have somewhat broken them, but not an issue, the black out blind was out of its mechanism groove at the sides , so we fixed that.😁 I will say that the blind was amazing at keeping the light out!! The bathroom has lots of storage for toiletries and the shower was great. Comfy bed not enough pillows… should have asked for 2 more. The day after we arrived we noticed that there was water dripping through the ceiling (days of heavy rain took its toll), we chatted to reception and packed our bags and moved to the 6th floor, the room was the same just different colours, the vertical blinds worked but we had to fix the black out blind here too 😂. Breakfast was a buffet style and was lovely too but some music would have made it less cold and unwelcoming. Pool area was ok but needed some music here too …and a bar. All in all ….we would definitely stay here again, it has a great location with dozens of places to eat and drink. Zaragoza had lots to offer!

This small but charming Boutique hotel has everything you need to have a great stay in Zaragoza- Its clean, comfortable, inexpensive, and centrally located! We stayed in a small but comfortable double bed room with spectacular views of the Church and main square. Loved the quirky artistic decor, front desk staff very polite and pleasant, gave us useful tips and were friendly and accommodating. Tourism office right next door, lots of shopping and great restaurants all around- we only stayed one night but we made the most of our time there. Very walkable and good bus/taxi system if you need it. The Pilar Plaza Hotel was a great choice and I highly recommend - as well as the City itself- Zaragoza is a wonderful place to visit!!

Todo muy bien, al lado del Pilar . Todo muy limpio . Las habitaciones con doble cristalera para estar totalmente insonorizadas

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

We stayed at this hotel for one night on 22nd September. I am disabled and have considerable mobility problems. The hotel advertises a car park but it is virtually impossible to find. There are only limited direction signs and access to the car park is difficult. Having gone round the one way system a number of times we finally found the car park entrance. An unhelpful member of staff told us that the car park was full and we would have to park elsewhere. Street parking around the hotel is impossible and the nearest public car park is some distance away from the hotel. After yet more circuits of the one way system we found somewhere to park. I then had considerable difficulty getting back to the hotel. I had previously requested an accessible room but apparently the are situated a long walk from the lift, which is very odd.We had to settle for a standard room near to the lift. Having finally checked in after a lot of stress and pain we looked forward to a relaxing meal.No Chance! The hotel doesn't offer any meaningful evening food option. My wife ended up going to the local supermarket to get food to bring back to the room as I wasn't capable of trawling round the city to find a restaurant. Luckily, my wife was with me to help and support me.Had I been alone this would have been a complete nightmare. We have stayed at many Ibis hotels in he past and have never had this sort of experience. Needless to say,we won't be repeating this.

Good central location with on street parking (if you’re lucky) otherwise pay extra for the hotel secure car park. We found the hotel and room to be spotless and the staff couldn’t be more helpful. And all of this for a very reasonable price. Don’t expect everything to be 5-star… you’d need to pay a LOT more. Instead, accept the fact that the pricing for a city hotel is very competitive and enjoy your stay. My only gripe (and it’s purely a personal one), the bed was a bit too firm for me.

The maintenance is not that great. The bath tub tap broke suddenly and the water couldn't stop running. Luckily, I got changed to another room. The staff was quite friendly and the breakfast delicious, large variety of delicatessen. It would be great if the had some USB ports to charge mobiles in the rooms. Travellers coming from Asia can't plug their devices so easily.

Es la segunda vez que elegimos este hotel para una visita a Zaragoza y esta vez han tenido un detalle nos ha decepcionado bastante. El motivo? A nuestro entender, falta de organización. El pasado sábado coincidieron varias celebraciones de Primera Comunión con todos los huéspedes, que no éramos pocos. El problema vino a la hora de ofrecer la cena a los huéspedes... Todos los salones del hotel estaban ocupados con los eventos, por lo que, a los huéspedes nos derivaron a la pequeña barra de bar con cuatro mesas que tienen junto a la recepción. No solo es que no sea el lugar adecuado para cenar (pequeño, ruidoso, incómodo, en pleno paso,...), sino que, además, ni siquiera se molestaron en cambiar el menú, ya que era el mismo que el día anterior. Si bien es cierto que te ofrecen una carta con platos combinados, sandwiches, ensaladas, hamburguesas,... en el caso de que no te apetezca el menú del día. Consideramos que, si la cena se sirve de 20 a 22 horas, se deberían organizar los eventos de tal manera que a esa hora ya hubiera un comedor montado para dar de cenar a los huéspedes.

We had a good stay here, the hotel is huge and the parking was safe and secure. It's very clean and it's in a lovely location. Breakfast was delicious and offered plenty of choices. Bad points however, reception is painfully slow, check in took ages. The pool is lovely and just what you need after a hot day out and about exploring, again the bad points, they have hardly any sun loungers. Lots of people had to use towels on the floor, not ideal and definitely not relaxing. We counted just 30 loungers for such a big hotel. No chairs around the pool, they have a huge deck and hardly any furniture. Such a shame you can't enjoy the pool or deck area.